At a Glance
- Tasks: Lead ServiceNow projects, ensuring timely delivery and high standards.
- Company: Join Capgemini, a global leader in tech transformation with an inclusive culture.
- Benefits: Flexible working, competitive pay, and a focus on employee wellbeing.
- Other info: Collaborative team environment with opportunities for career growth.
- Why this job: Make a real impact in digital transformation while developing your leadership skills.
- Qualifications: Experience in ServiceNow project management and strong communication skills.
The predicted salary is between 60750 - 74250 £ per year.
This job is with Capgemini, an inclusive employer. At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
YOUR ROLE
We are looking for an experienced ServiceNow Project Manager to join our growing practice, supporting the delivery of ServiceNow HRSD solutions. In this role, you will be accountable for the end-to-end delivery of ServiceNow projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies across the delivery lifecycle. You will work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes, ensuring alignment between business priorities and platform capabilities. You will facilitate key project ceremonies, manage delivery plans, and maintain clear and consistent communication across all stakeholders.
Leveraging your experience with ServiceNow HRSD, you will act as a trusted advisor to clients, confidently leading high-level solution and design discussions, and engaging the appropriate functional and technical experts as needed. This is an opportunity to further develop your ServiceNow project delivery expertise and leadership skills, while contributing to high-impact digital transformation programmes.
YOUR PROFILE
- Essential experience & certifications: ServiceNow accreditations at minimum: ServiceNow foundations, HR foundations.
- Beneficial certifications: ServiceNow Certified System Administrator, CIS HRSD, SCRUM Master.
- Proven experience leading the delivery of large global ServiceNow HRSD and HRIS Implementations.
- Experience with project management and related tools (JIRA, MS Project, MIRO, MS Excel (intermediate), MS PowerPoint).
- A strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation.
- Knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows.
- Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation.
- Be able to articulate ServiceNow HR / AI features to our customers.
Key traits and capabilities:
- Strong analytical thinking and problem-solving skills.
- Effective communication and stakeholder management skills.
- Ability to work as an interface between senior stakeholders, business SMEs, and delivery teams.
- Evidence of working within a typical technology delivery lifecycle, including discovery and requirements gathering, solution design, testing, rollout, change management, hypercare and continuous improvement.
- Evidence of working within agile frameworks and utilizing best practice delivery methodologies such as Scrum, SAFe and PMP.
WHAT YOU'LL LOVE ABOUT WORKING HERE
You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.
NEED TO KNOW
At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
CSR: We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about.
When you join Capgemini, you’ll join a team that does the right thing. Whilst you will have London, Bristol, Manchester, Glasgow or Newcastle as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
ABOUT CAPGEMINI
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
ServiceNow Project Manager - Managing Consultant employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Project Manager - Managing Consultant
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capgemini values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capgemini might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capgemini!
✨Direct Apply to Capgemini
Let's not forget to apply directly through the Capgemini website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Project Manager - Managing Consultant
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capgemini.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capgemini. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capgemini
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
