Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Develop and customise ServiceNow solutions to enhance customer and employee experiences.
- Company: Capgemini is a global leader in business and technology transformation with over 340,000 employees.
- Benefits: Enjoy flexible working arrangements and numerous training opportunities for personal growth.
- Why this job: Join a community of innovators and gain valuable experience while transforming businesses sustainably.
- Qualifications: Strong understanding of customer and employee experience; security clearance required.
- Other info: Hybrid-first approach promotes a positive work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
ServiceNow Implementation Specialist, Bristol
Client: Capgemini
Location: Bristol, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7c724805dcb3
Job Views: 3
Posted: 12.08.2025
Expiry Date: 26.09.2025
Job Description:
About the job you\’re considering
The ServiceNow Platform Implementation Solution Specialist is a technical and strategic role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on developing, customizing, and integrating ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. It requires a strong understanding of what drives excellent customer experiences from marketing, sales, and commerce perspectives, as well as how great employee experiences are built around key moments such as onboarding, daily work, and talent development. The role also involves leveraging ServiceNow’s platform to enable seamless workflows that optimize productivity and satisfaction for both customers and employees.
Your role
Technical Development – Design and develop solutions for ServiceNow workflow applications, including:
- Customer Experience Workflow Applications – Customer Service Management (CSM), Field Service Management, Customer Service Portal
- Technology Experience Workflow Applications – IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
- Employee Experience Workflow Applications – HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
User Experience – Utilize ServiceNow\’s Experience Layer components to build modern, intuitive user interfaces
- Configure and enhance the Next Experience UI for tailored and seamless interactions
- Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements
Integration and Data Management
- Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
- Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
- Workflow data fabric and RaptorDB
Your skills and experience
Your security clearance
Baseline Personnel Security Standard (BPSS)
To be successfully appointed to this role, you will need to undergo BPSS checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. Throughout the recruitment process, you will be asked questions about your security clearance eligibility, such as country of residence and nationality.
What does \’Get The Future You Want\’ mean for you?
Flexibility to work your way – You will be encouraged to maintain a positive work-life balance. Our hybrid-first approach means flexible working arrangements are standard for all UK employees.
Shape your path – You will be empowered to explore, innovate, and progress. Capgemini offers numerous training and development opportunities, including certifications from AWS, Microsoft, Harvard ManageMentor, and cybersecurity qualifications.
Why you should consider Capgemini
Joining Capgemini means working with a company that helps clients grow sustainably and inclusively. You will be part of a community of innovators and industry experts, leveraging technology to transform businesses. You will gain valuable experience and connections, learning from colleagues and sharing knowledge to improve your skills and help clients innovate and expand.
About Capgemini
Capgemini is a global leader in business and technology transformation, with over 55 years of experience and more than 340,000 employees worldwide. It helps organizations accelerate their digital and sustainable transitions through end-to-end services in strategy, design, engineering, AI, cloud, and data, delivering tangible impacts for clients and society.
#J-18808-Ljbffr
ServiceNow Implementation Specialist employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Implementation Specialist
✨Tip Number 1
Familiarise yourself with the ServiceNow platform and its various modules. Understanding how Customer Experience, Technology Experience, and Employee Experience workflows operate will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Capgemini, especially those in similar roles. They can provide insights into the company culture and specific expectations for the ServiceNow Implementation Specialist position.
✨Tip Number 3
Stay updated on the latest trends and updates in ServiceNow and related technologies. Being knowledgeable about recent developments can help you demonstrate your passion and commitment to the role.
✨Tip Number 4
Prepare to discuss real-world scenarios where you've successfully implemented or integrated technology solutions. Having concrete examples ready will showcase your problem-solving skills and technical expertise.
We think you need these skills to ace ServiceNow Implementation Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ServiceNow Implementation Specialist position. Understand the key responsibilities and required skills, such as technical development and user experience design.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your expertise in ServiceNow solutions, integration, and workflow applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer and employee experiences through technology. Mention specific examples of past projects or achievements that demonstrate your capabilities in this area.
Highlight Security Clearance: Since the role requires BPSS checks, mention any relevant security clearance you have or your willingness to undergo the necessary checks. This shows your readiness and compliance with the company's requirements.
How to prepare for a job interview at Capgemini
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of the ServiceNow platform and its various applications. Familiarise yourself with Customer Experience, IT Service Management, and Employee Experience workflows, as these are crucial for the role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical development experience, particularly in designing and developing ServiceNow solutions. Highlight any specific projects where you've integrated external systems or managed data migration.
✨Demonstrate User Experience Knowledge
Since user experience is key, be ready to talk about how you've utilised ServiceNow's Experience Layer components. Share examples of how you've built intuitive user interfaces or customised dashboards to enhance user interactions.
✨Prepare for Security Clearance Questions
As this role requires BPSS checks, be ready to answer questions regarding your security clearance eligibility. Have your residency history and nationality details at hand to ensure a smooth discussion.
