ServiceNow HRSD Business Analyst - Consultant/Senior Consultant

This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our clients' challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

We are looking for an experienced ServiceNow HRSD Consultant to join our growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences. You will play a critical role in enabling the HR organisation by delivering ServiceNow solutions and supporting large scale HR transformations and programmes with technology.

What you will be responsible for:

• Solution & Advisory Support
  • Support the development of ServiceNow solution recommendations, working under the direction of senior consultants, managing consultants or architects.
  • Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.
  • Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and ServiceNow platform good practice.
  • Support demonstrations, walkthroughs and playbacks of ServiceNow functionality, helping customers understand how platform capabilities address business requirements.
• Client advisory and strategy
  • Support senior colleagues in developing ServiceNow platform strategies, roadmaps and advisory recommendations for customers.
  • Act as a developing technology consultant, helping customer stakeholders understand ServiceNow capabilities, options, trade-offs and next steps.
  • Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.
  • Support engagement with ServiceNow representatives and ecosystem partners where required, building your understanding of the wider ServiceNow ecosystem.
• Business development
  • Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.
  • Assist with proposal development and client presentation materials, learning how ServiceNow opportunities move from pursuit into mobilisation and delivery.
  • Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

What makes this role unique

• Opportunity to work on high-impact transformation programmes across global enterprises.
• A clear pathway into senior consulting roles.
• Work within Capgemini’s strong ServiceNow ecosystem and partnerships.

YOUR PROFILE

• Essential experience & certifications
  • Completed ServiceNow certification, Certified System Administrator OR currently holding a HR product owner or enablement role.
  • Awareness of ServiceNow HRSD capabilities, with CIS HRSD, CIS ITSM or other ServiceNow certifications completed, in progress or part of your development plan.
  • Experience supporting ServiceNow, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.
  • A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.
  • A practical understanding of ServiceNow platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.
  • Interest in learning how to articulate and demonstrate ServiceNow HR, employee experience and AI features to customers, with support from senior colleagues.
  • A developing understanding of how ServiceNow connects with wider business functions such as IT, Procurement and Finance.
• Key traits and capabilities
  • Strong consulting mindset, with the ability to understand customer challenges and translate them into clear actions and solution considerations.
  • Good technical curiosity and confidence discussing ServiceNow concepts with both business and technical stakeholders.
  • Ability to work effectively under the guidance of a Managing Consultant, Senior Consultant or Architect in an advisory capacity to customers.
  • Clear communication skills, including the ability to prepare structured notes, workshop outputs, slides, user stories, process maps and decision logs.
  • Comfortable working as part of a blended delivery team, collaborating with architects, developers, testers, change teams and customer stakeholders.
  • A desire to grow from supporting delivery and advisory activities into more senior consulting, solution ownership and customer-facing leadership responsibilities.

WHAT YOU’LL LOVE ABOUT WORKING HERE?

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.