Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead ServiceNow implementations and drive innovative solutions for clients.
- Company: Join Capgemini, a global leader in business and technology transformation.
- Benefits: Access to extensive training, certifications, and a supportive professional community.
- Why this job: Make an impact by shaping the future of digital customer experiences.
- Qualifications: Expertise in ServiceNow and strong communication skills are essential.
- Other info: Opportunities for career growth in a dynamic, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
Capgemini is inviting applications for the ServiceNow Architect role in its Digital Customer Experience (DCX) Business Technology practice in the UK. The role focuses on programme management and technical delivery, driving ServiceNow implementation across clients and ensuring successful ServiceNow initiatives.
Responsibilities
- Drive sales activities and business development around ServiceNow solutions, identifying opportunities for new business and building relationships with key clients.
- Lead the sales process from pre‑sales through to contract signing, including proposal development, presentations and negotiations.
- Collaborate with the sales team to design, scope and pitch innovative ServiceNow solutions to prospective clients.
- Identify market trends and client needs, aligning DCX’s ServiceNow offerings with those insights to drive sales growth.
- Act as the primary point of contact for senior client and internal stakeholders, establishing trust and delivering results in strategic ServiceNow engagements.
- Work with C‑level executives, IT leaders and functional business units to understand requirements and tailor ServiceNow solutions to meet their needs.
- Build and maintain strong relationships with ServiceNow leadership and key partners to ensure ongoing collaboration and alignment.
Qualifications and Experience
- ServiceNow platform expertise across HR Service Delivery, IT Service Management, IT Operations Management, Customer Service Management, Employee Service Centre, Case and Knowledge Management and Performance Analytics.
- Knowledge of HR processes and employee experience strategies, including designing and implementing workflows that enhance engagement.
- Understanding of customer experience strategies, journey mapping and customer feedback mechanisms.
- Proficiency in system integration, data migration, customization, scripting, workflow automation and configuration of the ServiceNow platform.
- Analytical and problem‑solving skills to analyse business requirements, identify gaps and propose effective solutions.
- Excellent communication skills to engage stakeholders and articulate technical concepts to non‑technical audiences up to CXO level.
- Understanding of change management principles, training delivery and end‑user support.
- Sales and consulting skills to build demonstrations and tailor the platform to client needs.
Security Clearance
Applicants must obtain Security Check (SC) clearance. SC clearance requires continuous residence in the United Kingdom for the last five years and other specified criteria. Applicants will be questioned on residence, nationality and citizenship where required.
Benefits and Opportunities
You will be empowered to explore, innovate and progress. Capgemini offers extensive training and development opportunities, including access to 250,000 courses and external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and more. You will join a professional community of experts who support you every step of the way.
About Capgemini
Capgemini is a global business and technology transformation partner with more than 340,000 team members in over 50 countries. With a history spanning 55 years, it delivers end‑to‑end services and solutions across strategy, design, engineering and digital transformation, underpinned by leading capabilities in AI, cloud, data and generative AI. In 2024, the Group reported global revenues of €22.1 billion.
ServiceNow Architect employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current ServiceNow professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your ServiceNow skills and any successful projects you've led. Use real examples to demonstrate how you can drive results and add value to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and think about how your experience aligns with their goals. This will help you tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Let’s get you that ServiceNow Architect role!
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the ServiceNow Architect role. Highlight your experience with ServiceNow solutions, programme management, and any relevant sales activities. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ServiceNow and how you can drive successful initiatives. Be sure to mention specific examples of your past achievements that relate to the role.
Showcase Your Communication Skills: Since you'll be engaging with C-level executives and stakeholders, it's crucial to demonstrate your communication prowess. Use clear, concise language in your application and make sure to articulate your technical knowledge in an accessible way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Capgemini!
How to prepare for a job interview at Capgemini
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow platform expertise. Be ready to discuss specific modules like HR Service Delivery and IT Service Management, and how you've used them in past projects. This will show that you’re not just familiar with the platform but can also apply it effectively.
✨Showcase Your Sales Savvy
Since this role involves driving sales activities, prepare examples of how you've successfully led sales processes or developed proposals in the past. Highlight your ability to identify client needs and tailor solutions accordingly – this is key to impressing the interviewers.
✨Communicate Like a Pro
You’ll need to engage with C-level executives and non-technical stakeholders, so practice articulating complex technical concepts in simple terms. Use clear examples from your experience to demonstrate your communication skills and how you’ve built trust with clients.
✨Understand the Bigger Picture
Familiarise yourself with current market trends and customer experience strategies. Be prepared to discuss how these insights can align with Capgemini’s ServiceNow offerings. Showing that you understand the industry landscape will set you apart as a candidate who can drive growth.
