Service Designer

Overview

The Services Designer will drive the design of complex, user-centred services for our public sector client and may work with other government and private sector clients. You will help set the vision for service design, ensure iterative processes lead to successful outcomes, and champion collaboration across multidisciplinary teams to foster co-design and shared ownership of the design process.

These are important and challenging roles within the Experience Design Team. You will shape meaningful services that impact millions, and grow as a practitioner through diverse challenges, opportunities, and a vibrant professional community.

Hybrid working and location

The work location will vary by role and business needs and will be a blend of Company offices, client sites, and your home. You will be expected to work from a Capgemini office a minimum of 2 days per week and be willing to travel as required. To be considered, candidates must be based in the UK with permission to work in the UK. Sponsorship will not be provided.

If offered this position, you will undergo pre-employment checks including identity, nationality or immigration status, employment history for the last 3 continuous years, and an unspent DBS check.

Your role

The services we co-create are often transformational and the landscape is complex. We are looking for individuals who can make sense where there is little framework or direction. You will support design decisions, communicate strategies, and coach others. Your role involves improving inclusive, accessible, and sustainable design practices, aligning user needs with organizational goals. You’ll plan and run design sessions and embed hypothesis-driven, iterative design practices, helping teams adapt to change.

Essential skills and experience

• Proven ability to lead complex, user-centred design projects from initial concept to final implementation.
• Experience in designing government or public services.
• Strong knowledge of the GOV.UK service standard.
• Strong mentoring and coaching skills for iterative design practices.
• Expertise in integrating data-driven insights into service design.
• Experience in creating accessible and inclusive services.
• Ability to build and maintain strong, strategic relationships with key stakeholders.
• Excellent communication skills, with the ability to articulate and champion design concepts and strategies at the highest levels of the organization.

Desirable

• Ability to define and lead the strategic direction of service design within the business area.
• Expertise in, or ability to lead, user research projects and activities.
• Experience leading design sessions and integrating diverse perspectives.
• Understanding of the strategic context of your work and how it aligns with broader project goals.
• Experience of working in other sectors.
• Consultancy experience and demonstrable experience of opening new account spaces.
• Multi-disciplinary design skills set.
• SC clearance.

Qualifications

• Degree in Service Design, Interaction Design, User Experience Design, or related field, or equivalent experience.
• Relevant professional certifications or equivalent experience.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality.

Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident Scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

What does Get the Future You Want mean for you

We realise a Total Reward package should be more than just compensation. Capgemini offers a range of core and flexible benefits and a Peer Recognition Portal called Applaud. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s learning-for-life mindset, with training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications.

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough but rewarding challenge. Capgemini is a thriving company with a diverse collective of free-thinkers, entrepreneurs and industry experts. We seek opportunities that transform the world’s leading businesses, and we provide experiences and connections to shape your future. You will learn from colleagues every day, share knowledge, and push yourself to improve. You’ll help clients leverage technology to innovate and grow their business.

About Capgemini

Capgemini is a global business and technology transformation partner helping organisations accelerate their digital and sustainable transition and create tangible impact. It is a diverse group of 340,000 team members in more than 50 countries. With a 55-year heritage, Capgemini delivers end-to-end services from strategy and design to engineering, powered by capabilities in AI, cloud and data, and a strong partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.