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- Tasks: Lead service design and transition for IT projects, ensuring smooth operational support.
- Company: Capgemini is a global leader in business and technology transformation, with a focus on sustainability.
- Benefits: Enjoy hybrid work, a collaborative culture, and opportunities for career growth.
- Why this job: Join a diverse team making a real impact through technology and innovation.
- Qualifications: Experience in service design, strong communication skills, and a passion for customer satisfaction.
- Other info: Work in a dynamic environment with a focus on continuous improvement and industry best practices.
The predicted salary is between 43200 - 72000 £ per year.
Hybrid work: 2 days a week in office.
We are seeking a talented Service Design and Transition Manager to join our team at Capgemini Financial Services. As a Service Design and Transition Manager, you will be responsible for ensuring changes are fit for purpose and use while collaborating with other teams on the delivery of the Investment portfolio and managing the operating requirements for go live and early operational support and acceptance in line with the bank's operating model.
Your responsibilities will include:
- Performing Service Design and Transition activities for a range of projects, in line with business demand and growth.
- Guiding Delivery Leads and Product Owners on setting the Service Transition Criteria.
- Communicating the Service Transition, Change & Release process to all stakeholders.
- Driving service aspects of Service design and transition throughout the IT project lifecycle.
- Working collaboratively across internal and external parties.
- Shaping service models, identifying gaps in operational support and working with Operational teams to make recommendations.
- Managing the production and governance of Service Transition outputs, including MI, process documentation and Service Design packs.
- Ensuring Go-Live, Early Operational Support criteria has been agreed for Service Transition with Business Readiness.
- Providing input into the presentation at Bank IT CAB and Go No/Go meetings.
- Influencing the business and IT change functions regarding the decision to release and deploy into production.
- Conducting Risk and Impact Analysis.
- Ensuring the quality of the Service Transition enables operational support teams to take on support without impact to service.
- Managing, tracking, reporting and escalating as necessary, progress on Service Readiness and Service Transition deliverables.
- Developing strong relationships with IT Service Owners and key Business Stakeholders.
- Keeping abreast of industry developments and leading the governance of the ITIL processes/practices in relation to service design & transition.
- Conducting service design, change & release reviews with both IT partners and 3rd Parties.
- Identifying and implementing continual improvement of the relevant processes.
- Ensuring Service Design and Operational models are aligned to delivering value for money.
Your Profile:
- Ensure appropriate testing has been carried out to avoid major incident/customer disruption.
- Develop a strong understanding of customer experience & perception of service.
- Drive honest customer/colleague feedback promoting recognition against Banks values.
- Ensure Customer Duty is considered for every service design and introduction contribution.
- Using the Service Transition processes to deliver improvements that create a tangible difference for our customers.
About Capgemini:
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than fifty countries.
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design and Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and practices, as they are crucial for the Service Design and Transition Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to maintaining industry standards.
✨Tip Number 2
Network with professionals in the service design and transition field, especially those who work at Capgemini or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service transitions in previous roles. Highlighting your experience with risk analysis and stakeholder communication will show that you have the practical skills needed for this position.
✨Tip Number 4
Stay updated on the latest trends in service management and customer experience. Being able to discuss recent developments or case studies during your interview will demonstrate your passion for the field and your proactive approach to continuous improvement.
We think you need these skills to ace Service Design and Transition Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Service Design and Transition Manager. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Tailored CV: Your CV should reflect your experience in service design and transition management. Use specific examples from your past roles that demonstrate your ability to manage service transitions, communicate effectively with stakeholders, and drive improvements.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight how your skills and experiences make you a perfect fit for Capgemini, focusing on your understanding of customer experience and service management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Capgemini
✨Understand the Role
Make sure you have a solid grasp of what a Service Design and Transition Manager does. Familiarise yourself with the key responsibilities outlined in the job description, such as managing service transitions and collaborating with various teams. This will help you articulate how your experience aligns with the role.
✨Showcase Your Collaborative Skills
Since the role involves working closely with internal and external parties, be prepared to discuss examples of how you've successfully collaborated in past projects. Highlight your ability to build strong relationships and communicate effectively with stakeholders.
✨Demonstrate Your Knowledge of ITIL Practices
Capgemini values adherence to ITIL processes, so brush up on your knowledge of these practices. Be ready to discuss how you've applied ITIL principles in your previous roles, particularly in service design and transition activities.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in service transitions and how you would address them, ensuring you can provide clear, structured responses.
