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For Companies At a Glance
- Tasks: Lead major BPO sales opportunities and drive pipeline growth in a dynamic environment.
- Company: Join Capgemini, a global leader in technology and business transformation.
- Benefits: Enjoy flexible working, competitive pay, and a culture of recognition.
- Why this job: Make a real impact by transforming businesses with cutting-edge technology.
- Qualifications: Proven experience in BPO sales and strong leadership skills required.
- Other info: Be part of a diverse team committed to ethical business practices.
The predicted salary is between 43200 - 72000 £ per year.
About the role
This role leads the origination, shaping, and closure of large, complex BPO and transformation opportunities within the Consumer Products and Retail sector. Operating as a senior deal leader, the role holder is accountable for driving pipeline growth, developing differentiated value propositions, orchestrating multi-disciplinary bid teams, and closing enterprise-scale outsourcing and transformation engagements. The successful candidate brings deep understanding of BPO/GBS-led transformation, applies AI and digital capabilities as value drivers, and operates confidently in a global, matrixed environment similar in scale and complexity to Capgemini.
Key Responsibilities
- Sales Strategy & Opportunity Leadership: Own the end-to-end sales leadership for major opportunities, from early shaping through to contract signature. Partner closely with Portfolio and Sector leadership to align on priority pursuits and strategic focus areas. Identify, qualify, and progress large, high-value opportunities, ensuring alignment between sales strategy, value messaging, competitive differentiation, and proposition development. Translate emerging market and client trends into commercially viable opportunities and proactively accelerate them to senior stakeholders.
- Solution & Value Creation: Leverage AI, automation, digital platforms, and right-shoring models as core solution differentiators within proposed offerings. Shape and articulate compelling, value-led business cases including outcome-based, gain-share, and transformational commercial models. Ensure consistency and quality across solution design, pricing, costing, and proposal development in collaboration with bid, delivery, and SME teams. Position technology-enabled transformation (including ERP and enabling platforms) as a catalyst for business value.
- Client & Market Engagement: Build and sustain senior-level client relationships across C-suite and executive stakeholders, acting as a trusted advisor rather than a transactional seller. Maintain a strong external network across Consumer Products & Retail, using market intelligence to co-create opportunities with clients. Regularly validate hypotheses, propositions, and ideas within the client ecosystem to refine deal shaping. Engage with analysts, advisors, and industry forums to monitor market developments and influence emerging demand.
- Bid, Deal & Stakeholder Management: Design and lead complex bid organisations, mobilising internal sales, delivery, and SME resources. Navigate and influence complex internal matrix structures to drive alignment and momentum. Lead executive-level negotiations and manage sophisticated commercial discussions. Maintain ownership of opportunity governance, forecasting, and business development investment in line with business unit expectations.
Measures of Success
- Consistent delivery of significant annual contract value in enterprise-scale BPO and transformation deals.
- Successful closure of multiple large, multi-year outsourcing engagements, including transformational programmes.
- Full compliance with enterprise sales methodology and governance standards.
- Strong internal and external stakeholder advocacy and collaboration.
- Active embodiment of core organisational values including integrity, trust, collaboration, and bold thinking.
What we are looking for
- Sales & Sector Expertise: Demonstrated success leading large, complex BPO / GBS sales in a global, distributed delivery environment. Strong track record selling into Consumer Products & Retail, with deep understanding of sector value drivers across functions such as Finance, Customer Experience, Procurement, HR, Supply Chain, and Logistics. Proven ability to originate, shape, and close enterprise transformation deals, including technology-enabled and multi-tower outsourcing engagements.
- Commercial & Leadership Capability: Credibility and confidence engaging with C-suite, board-level, and executive stakeholders. Experience leading high-value, multi-geography sales initiatives with complex governance and stakeholder landscapes. Strong commercial acumen with the ability to structure value-based pricing, outcome-led models, and long-term transformational contracts. Comfortable operating in large, matrixed organisations, influencing without authority.
- Ways of Working: Strategic, proactive, and opportunity-driven mindset with a strong ownership mentality. Able to work at pace under pressure while maintaining quality and governance. Highly collaborative, self-motivated, and resilient. Strong communicator with excellent written, verbal, and executive-level presentation skills.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
Senior Sales Director - Business Services / BPO employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Director - Business Services / BPO
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Senior Sales Director gig.
✨Tip Number 2
Show off your expertise! Prepare to discuss your past successes in BPO and transformation deals. Be ready to share specific examples that highlight your skills and how you can drive value for potential employers.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or mentors to refine your pitch. Focus on articulating your value proposition clearly and confidently, especially when it comes to engaging C-suite stakeholders.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team at Capgemini.
We think you need these skills to ace Senior Sales Director - Business Services / BPO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Director role. Highlight your experience in BPO and transformation, especially within the Consumer Products and Retail sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your success in leading complex sales initiatives and how you've leveraged AI and digital capabilities in past roles. Make it personal and engaging!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience, particularly in managing multi-disciplinary teams and navigating complex stakeholder environments. We love candidates who can demonstrate their ability to influence and drive results in a matrixed organisation.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Capgemini
✨Know Your BPO Inside Out
Before the interview, dive deep into the world of Business Process Outsourcing (BPO) and Global Business Services (GBS). Understand the latest trends, especially in the Consumer Products and Retail sector. This knowledge will help you articulate how your experience aligns with their needs and demonstrate your expertise.
✨Craft Compelling Value Propositions
Prepare to discuss how you can leverage AI, automation, and digital platforms to create unique value propositions. Think about specific examples from your past roles where you've successfully shaped and closed large deals, and be ready to share these stories during the interview.
✨Build Relationships, Not Just Sales
Emphasise your ability to build strong relationships with C-suite executives. Prepare anecdotes that showcase your skills as a trusted advisor rather than just a seller. Highlight instances where you've co-created opportunities with clients, demonstrating your collaborative approach.
✨Master the Art of Negotiation
Since you'll be leading complex negotiations, brush up on your negotiation skills. Be prepared to discuss your strategies for navigating internal matrix structures and managing sophisticated commercial discussions. Share examples of how you've successfully influenced stakeholders in previous roles.
