Capgemini is seeking an experienced Contact Centre SME (NICE) with strong Banking domain expertise to lead planning, execution, and delivery of CCaaS projects for UK clients. Deep knowledge of NICE CXone, Genesys Cloud and other leading platforms is essential to drive revenue growth.
You will work in a hybrid model across Capgemini offices, client sites, and remote work, coordinating with sales, alliances and delivery teams, mentoring staff, and representing Capgemini at partner forums and
#J-18808-Ljbffr
Senior Contact Center & CX Transformation Lead employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
