At a Glance
- Tasks: Transform HR service delivery with innovative digital solutions using ServiceNow HRSD.
- Company: Capgemini Invent, a leader in inventive transformation consulting.
- Benefits: Flexible working arrangements, employee wellbeing support, and career development opportunities.
- Other info: Join a diverse team committed to inclusion and positive work-life balance.
- Why this job: Shape the future of work and make a real impact on organisations' HR processes.
- Qualifications: Experience in HR process design and strong understanding of ServiceNow HRSD.
The predicted salary is between 60000 - 80000 £ per year.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As a Senior Consultant - ServiceNow HRSD, you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models to becoming strategic enablers of workforce agility, resilience, and enhanced employee experience. In this role, you will leverage your expertise in ServiceNow HRSD to support the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand their business needs, optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs.
Key Responsibilities
- Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management).
- Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
- Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
- Lead workstreams such as process design, configuration, testing, and deployment.
- Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
- Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
- Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
- Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
- Mentor junior consultants and support their development.
Additional Responsibilities
- Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & development - Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
- Experience in HR process design, workshops, and stakeholder engagement.
- Strong understanding of or experience of working in HR or GBS operational environments.
- Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
- Familiarity with ServiceNow maturity assessments and discovery.
- Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools.
- Ability to map out HR processes and design technology-enabled solutions.
- Familiarity with collaboration tools and techniques for process improvement.
- Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment.
- Strong communication and organisational design skills.
- Exposure to agile delivery methods and integration tools (desirable).
- Experience of using data and analytics to drive continuous improvement.
- ServiceNow Implementation Specialist CIS - HRSD Certified (preferable).
- Security Clearance (preferable).
- Currently working in a major Consulting firm, and/or in industry but having a Consulting background.
- Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
NEED TO KNOW
At Capgemini we don't just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
Senior Consultant - ServiceNow HRSD (SC Cleared) employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant - ServiceNow HRSD (SC Cleared)
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Consultant - ServiceNow HRSD (SC Cleared) at Capgemini!
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Consultant - ServiceNow HRSD (SC Cleared) role at Capgemini!
We think you need these skills to ace Senior Consultant - ServiceNow HRSD (SC Cleared)
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Capgemini. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Capgemini
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Capgemini. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
