Capgemini is seeking a Service Reporting and Service Level Analyst to govern and improve performance reporting across a multi-supplier environment. You will collaborate with suppliers and internal teams to ensure accurate measurement against SLAs and KPIs, delivering insights for leadership and governance forums.
The role focuses on data analysis, reporting quality, and continual service improvement to enhance customer outcomes and efficiency within a hybrid-capable UK framework.
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SIAM Service Performance & SLAs Analyst in Manchester employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
