Service Asset and Configuration Management (SACM) Analyst - Manchester

The SIAM Service Asset and Configuration Management (SACM) Analyst is accountable for supporting and governing the end-to-end Service Asset and Configuration Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that asset and configuration information is accurate, reliable, and maintained throughout its lifecycle to support effective service delivery and decision-making. The SACM Analyst will maintain oversight of configuration data, support CMDB governance, and work collaboratively with suppliers and internal teams to ensure adherence to SACM processes, standards, and quality requirements. Through effective data management, supplier engagement, governance, and continual improvement, the role contributes to improved service visibility, enhanced operational resilience, reduced service risk, and the delivery of measurable business value.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role:

• Support and coordinate the end-to-end Service Asset and Configuration Management (SACM) process across a multi-supplier service environment, ensuring asset and configuration data is maintained accurately and in accordance with agreed standards.
• Manage and maintain the Configuration Management Database (CMDB), ensuring configuration items, relationships, and dependencies are correctly recorded, validated, and controlled throughout their lifecycle.
• Work collaboratively with suppliers, technical teams, and service management functions to ensure SACM processes are followed and configuration data remains accurate, complete, and fit for purpose.
• Monitor and report on CMDB data quality, compliance, and asset management performance, identifying risks, discrepancies, and opportunities for improvement.
• Support configuration audits, verification activities, and governance forums, driving accountability for the resolution of data quality issues and non-compliance.
• Provide asset and configuration information to support Incident, Problem, Change, Release, and Service Continuity processes, enabling informed decision-making and effective service management.
• Produce SACM reporting, metrics, and management information, while contributing to continual improvement initiatives that enhance data integrity, operational resilience, and service outcomes across the SIAM ecosystem.

Your skills and experience:

• Experience in Service Asset and Configuration Management (SACM), Configuration Management, Service Management, or Service Integration within complex multi-supplier IT environments.
• Strong understanding of SIAM principles, supplier governance, and the management of asset and configuration data across multiple suppliers, service towers, and technology platforms.
• Experience managing and maintaining CMDBs, configuration items (CIs), relationships, and data quality processes to ensure accurate and reliable configuration information.
• Strong knowledge of ITSM practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, supported by a good understanding of ITIL best practices.
• Ability to analyse asset and configuration data, identify risks, discrepancies, and compliance issues, and drive improvements to data quality and process effectiveness.
• Excellent stakeholder management, analytical, and communication skills, with the ability to collaborate effectively with suppliers, technical teams, and business stakeholders to deliver strong governance and service outcomes.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance and pre-employment checks:

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Some roles will also require an additional level of security clearance: Security Check (SC) Clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Flexibility to work your way:

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing:

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path:

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy:

You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why should you consider Capgemini?

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of 22.5 billion.