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- Tasks: Transform HR services with innovative digital solutions and collaborate with clients to enhance employee experience.
- Company: Join Capgemini Invent, a leader in inventive transformation consulting.
- Benefits: Flexible benefits, competitive salary, and opportunities for personal and professional growth.
- Why this job: Shape the future of work while making a real impact on HR transformation.
- Qualifications: Experience in HR processes and ServiceNow HRSD; strong communication skills.
- Other info: Be part of a diverse team passionate about technology and social impact.
The predicted salary is between 36000 - 60000 £ per year.
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As a Senior Consultant – ServiceNow HRSD, you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models to becoming strategic enablers of workforce agility, resilience, and enhanced employee experience. In this role, you will leverage your expertise in ServiceNow HRSD to support the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand their business needs, optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data-driven decision-making. This is a unique opportunity to be part of a forward-thinking team, shaping the future of work by delivering solutions that address today’s challenges and anticipate tomorrow’s needs.
Key Responsibilities
- Facilitate process workshops to map out current-state and future-state journeys (e.g., onboarding, offboarding, case management).
- Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
- Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
- Lead workstreams such as process design, configuration, testing, and deployment.
- Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
- Work with cross-functional teams to ensure successful implementation and adoption of ServiceNow solutions.
- Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
- Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
- Mentor junior consultants and support their development.
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & development – Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
- Experience in HR process design, workshops, and stakeholder engagement.
- Strong understanding of or experience of working in HR or GBS operational environments.
- Experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
- Familiarity with ServiceNow maturity assessments and discovery.
- Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools.
- Ability to map out HR processes and design technology-enabled solutions.
- Familiarity with collaboration tools and techniques for process improvement.
- Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment.
- Strong communication and organisational design skills.
- Exposure to agile delivery methods and integration tools (desirable).
- Experience of using data and analytics to drive continuous improvement.
- ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
- Security Clearance (preferable).
- Currently working in a major Consulting firm, and/or in industry but having a Consulting background.
- Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what’s possible.
We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 5 consecutive years. We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.
Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
HR Transformation Consultant/ Senior Consultant (Service Now HRSD) in Manchester employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Transformation Consultant/ Senior Consultant (Service Now HRSD) in Manchester
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream role.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled challenges in HR transformation. This will help them see you as the perfect fit for their team.
✨Tailor Your Approach
Every company is different, so make sure you tailor your conversations to align with their values and needs. Research their projects and mention how your experience with ServiceNow HRSD can help them achieve their goals.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace HR Transformation Consultant/ Senior Consultant (Service Now HRSD) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of HR Transformation Consultant. Highlight your experience with ServiceNow HRSD and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR transformation and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in HR processes or technology implementations. We love seeing candidates who can think critically and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Capgemini
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of ServiceNow HRSD. Understand its capabilities, especially in relation to HR processes like onboarding and case management. Be ready to discuss how you've used it in past roles or how you would implement it in a new environment.
✨Showcase Your HR Transformation Experience
Prepare examples from your previous work that highlight your experience in HR transformation. Think about specific projects where you facilitated workshops or improved HR service delivery. This will demonstrate your hands-on experience and understanding of the role.
✨Engage with Stakeholders
Since stakeholder engagement is key in this role, be prepared to discuss how you’ve successfully collaborated with different teams. Share stories that illustrate your ability to identify pain points and drive change through effective communication and collaboration.
✨Emphasise Your Analytical Skills
Highlight your experience with data-driven decision-making. Be ready to talk about how you've used analytics to improve HR processes or employee experiences. This will show that you can leverage data to support transformation initiatives effectively.
