At a Glance
- Tasks: Drive continuous improvement of IT services and processes in a dynamic environment.
- Company: Join Capgemini, a global leader in tech transformation with a diverse culture.
- Benefits: Enjoy hybrid working, competitive salary, and extensive training opportunities.
- Other info: Flexible work-life balance and a commitment to employee wellbeing.
- Why this job: Make a real impact by enhancing service quality and efficiency for clients.
- Qualifications: Strong understanding of ITIL and experience in service management.
The predicted salary is between 42750 - 52250 £ per year.
We are excited to announce an excellent opportunity to join our team as a CSI Manager. In this role, you will be responsible for driving the continuous improvement of IT services and processes across the client’s SIAM ecosystem. This role focuses on working closely with the client and external suppliers to identify opportunities for improvement, implement best practices and ensure that IT services align with business objectives. The CSI Manager collaborates with external suppliers and client stakeholders to enhance service quality and efficiency.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your role:
- Develop and implement a continual service improvement strategy aligned with IT and business goals.
- Analyse existing IT processes to identify areas for improvement and recommend solutions.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT services and improvement initiatives.
- Work closely with external suppliers, service owners, and client business units to gather feedback and drive improvement initiatives.
- Promote the adoption of ITIL best practices and other industry standards to enhance service delivery.
- Provide training and support for external suppliers on continual service improvement methodologies and tools.
- Prepare and present regular reports on improvement initiatives, performance metrics, and outcomes to senior management.
- Ensure that improvement initiatives are effectively managed and integrated into existing processes.
Your Skills And Experience:
- Strong understanding of ITIL framework and continual service improvement principles.
- Analytical and problem-solving skills.
- Proven capability to operate across multiple suppliers and complex service environments.
- Ability to influence and challenge supplier behaviours constructively.
- Skilled in coordinating and aligning multiple stakeholders during high-pressure or fast-changing situations.
- Strong understanding of service management disciplines (Incident, Change, Demand, Capacity, Performance) and how they integrate at an ecosystem level.
- Proficiency in IT service management tools and software.
- ITIL certification (preferably ITIL Expert or ITIL Practitioner).
- Experience with process improvement methodologies such as Lean, Six Sigma, or Agile.
You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment for everyone. We are a Disability Confident Employer.
Your security clearance and pre-employment checks: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Your wellbeing: You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities.
Shared energy: You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.
Why should you consider Capgemini? Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people.
CSI Manager in Manchester employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land CSI Manager in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capgemini values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capgemini might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capgemini!
✨Direct Apply to Capgemini
Let's not forget to apply directly through the Capgemini website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace CSI Manager in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capgemini.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capgemini. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capgemini
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
