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- Tasks: Lead major BPO and transformation sales opportunities in the Consumer Products and Retail sector.
- Company: Join Capgemini, a global leader in AI-powered business transformation.
- Benefits: Flexible working arrangements, competitive salary, and a focus on work-life balance.
- Why this job: Shape the future of businesses using cutting-edge technology and innovative solutions.
- Qualifications: Proven experience in BPO sales and strong leadership skills.
- Other info: Be part of a diverse team committed to ethical business practices and sustainability.
The predicted salary is between 72000 - 108000 £ per year.
About the role
This role leads the origination, shaping, and closure of large, complex BPO and transformation opportunities within the Consumer Products and Retail sector. Operating as a senior deal leader, the role holder is accountable for driving pipeline growth, developing differentiated value propositions, orchestrating multi-disciplinary bid teams, and closing enterprise-scale outsourcing and transformation engagements. The successful candidate brings deep understanding of BPO/GBS-led transformation, applies AI and digital capabilities as value drivers, and operates confidently in a global, matrixed environment similar in scale and complexity to Capgemini.
Key Responsibilities
- Sales Strategy & Opportunity Leadership: Own the end-to-end sales leadership for major opportunities, from early shaping through to contract signature. Partner closely with Portfolio and Sector leadership to align on priority pursuits and strategic focus areas. Identify, qualify, and progress large, high-value opportunities, ensuring alignment between sales strategy, value messaging, competitive differentiation, and proposition development. Translate emerging market and client trends into commercially viable opportunities and proactively accelerate them to senior stakeholders.
- Solution & Value Creation: Leverage AI, automation, digital platforms, and right-shoring models as core solution differentiators within proposed offerings. Shape and articulate compelling, value-led business cases including outcome-based, gain-share, and transformational commercial models. Ensure consistency and quality across solution design, pricing, costing, and proposal development in collaboration with bid, delivery, and SME teams. Position technology-enabled transformation (including ERP and enabling platforms) as a catalyst for business value.
- Client & Market Engagement: Build and sustain senior-level client relationships across C-suite and executive stakeholders, acting as a trusted advisor rather than a transactional seller. Maintain a strong external network across Consumer Products & Retail, using market intelligence to co-create opportunities with clients. Regularly validate hypotheses, propositions, and ideas within the client ecosystem to refine deal shaping. Engage with analysts, advisors, and industry forums to monitor market developments and influence emerging demand.
- Bid, Deal & Stakeholder Management: Design and lead complex bid organisations, mobilising internal sales, delivery, and SME resources. Navigate and influence complex internal matrix structures to drive alignment and momentum. Lead executive-level negotiations and manage sophisticated commercial discussions. Maintain ownership of opportunity governance, forecasting, and business development investment in line with business unit expectations.
Measures of Success
- Consistent delivery of significant annual contract value in enterprise-scale BPO and transformation deals.
- Successful closure of multiple large, multi-year outsourcing engagements, including transformational programmes.
- Full compliance with enterprise sales methodology and governance standards.
- Strong internal and external stakeholder advocacy and collaboration.
- Active embodiment of core organisational values including integrity, trust, collaboration, and bold thinking.
What we are looking for
- Sales & Sector Expertise: Demonstrated success leading large, complex BPO / GBS sales in a global, distributed delivery environment. Strong track record selling into Consumer Products & Retail, with deep understanding of sector value drivers across functions such as Finance, Customer Experience, Procurement, HR, Supply Chain, and Logistics. Proven ability to originate, shape, and close enterprise transformation deals, including technology-enabled and multi-tower outsourcing engagements.
- Commercial & Leadership Capability: Credibility and confidence engaging with C-suite, board-level, and executive stakeholders. Experience leading high-value, multi-geography sales initiatives with complex governance and stakeholder landscapes. Strong commercial acumen with the ability to structure value-based pricing, outcome-led models, and long-term transformational contracts. Comfortable operating in large, matrixed organisations, influencing without authority.
- Ways of Working: Strategic, proactive, and opportunity-driven mindset with a strong ownership mentality. Able to work at pace under pressure while maintaining quality and governance. Highly collaborative, self-motivated, and resilient. Strong communicator with excellent written, verbal, and executive-level presentation skills.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
Senior Sales Director - BPO and Retail Transformation in London employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Director - BPO and Retail Transformation in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Senior Sales Director gig.
✨Tip Number 2
Showcase your expertise! Prepare to discuss your past successes in BPO and retail transformation during interviews. Bring real examples to the table that highlight your ability to drive pipeline growth and close deals.
✨Tip Number 3
Be a solution wizard! When chatting with potential employers, focus on how you can leverage AI and digital capabilities to create value. They want to see how you can shape compelling business cases that resonate with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Capgemini.
We think you need these skills to ace Senior Sales Director - BPO and Retail Transformation in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Sales Director role. Highlight your experience in BPO and retail transformation, and don’t forget to showcase how you’ve successfully led complex sales initiatives in the past.
Showcase Your Achievements: When detailing your work history, focus on quantifiable achievements. Use numbers to illustrate your success in driving pipeline growth and closing large deals. This will help us see the impact you've made in previous roles.
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are beyond your professional experience. Share your passion for technology and transformation, and how it aligns with our values at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This ensures that your application is seen by the right people and helps us keep track of all candidates effectively.
How to prepare for a job interview at Capgemini
✨Know Your BPO Inside Out
Before the interview, dive deep into the world of BPO and retail transformation. Familiarise yourself with the latest trends, technologies, and case studies in the sector. This will not only help you answer questions confidently but also demonstrate your genuine interest and expertise.
✨Craft Your Value Proposition
Prepare a compelling value proposition that showcases how your experience aligns with the company's goals. Think about specific examples where you've successfully led complex sales initiatives or transformed client operations. Be ready to articulate these stories clearly and concisely.
✨Engage with C-Suite Scenarios
Since this role involves engaging with senior stakeholders, practice discussing high-level strategies and outcomes. Prepare to share how you've navigated complex governance structures and influenced decision-making at the executive level. This will show you're comfortable operating in a matrixed environment.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions. Inquire about the company's approach to leveraging AI and digital capabilities in their offerings. This not only shows your interest but also helps you gauge if the company aligns with your values and career aspirations.
