Salesforce Senior Solution Architect - London

Capgemini's Digital Customer Experience practice helps organisations transform how they serve and engage their customers, with a strong focus on UK public sector and other complex or regulated environments. Salesforce will be your primary technology focus, but you will design complete solutions that connect the platform with the wider enterprise landscape, including integration, data, identity, security, cloud, digital experience and operational services. You will turn business goals into clear architecture, guide delivery teams and build trusted relationships with senior client stakeholders.

This is a senior, client-facing role for an architect who can combine strategic thinking with practical delivery leadership across complex transformation programmes.

Your role

• Lead the architecture and design of enterprise-scale Salesforce solutions from discovery through delivery and transition into operation.
• Translate business outcomes, customer journeys and operating needs into clear solution designs, roadmaps and delivery priorities.
• Lead Salesforce as the primary platform within end-to-end solutions, while objectively assessing complementary technologies where they provide the best fit for the clients' needs.
• Own key architecture outputs and decisions, ensuring assumptions, dependencies, risks and non-functional requirements are understood.
• Provide architectural governance throughout delivery, reviewing designs and resolving complex technical or cross-platform challenges.
• Guide technical and functional teams, setting proportionate standards, reusable patterns and practical engineering guardrails.
• Build trusted relationships with senior client stakeholders and communicate complex choices in clear business language.
• Assess build, buy, reuse and integration options based on value, cost, risk, pace and long-term sustainability.
• Shape responsible uses of data, automation and AI where they deliver measurable client value and can be governed effectively.
• Work across multi-team, multi-partner environments, aligning Salesforce decisions with enterprise architecture and delivery plans.
• Play a leading role in bids, pre-sales engagements and account growth, working with sales and delivery teams to shape compelling Salesforce-led solution visions, estimates, delivery approaches and client presentations.
• Coach developing architects and contribute reusable assets, methods and lessons that strengthen the wider DCX architecture community.

Your skills and experience

• Proven experience as a Salesforce Solution Architect on complex, enterprise-scale transformation programmes.
• Experience shaping solutions for UK public sector organisations or other complex, highly regulated environments, with an understanding of governance, accessibility, security, data protection and procurement considerations.
• A strong record of leading solution design and guiding implementation teams, partners and senior client stakeholders.
• Strong knowledge of the Salesforce ecosystem, combined with sufficient understanding of integration platforms, data technologies, cloud services, identity, security and digital experience technologies to design credible end-to-end solutions.
• Experience designing beyond the Salesforce platform, including integration, data, security, identity, cloud and operational considerations.
• Sound knowledge of Salesforce architecture principles, platform constraints, configuration and customisation trade-offs, and integration patterns.
• Experience working within architecture governance and assurance, with clear ownership of decisions, risks, assumptions and non-functional requirements.
• The ability to balance strategic direction with delivery pragmatism and to remain technically engaged when teams need support.
• Clear, confident communication and the ability to influence decisions without relying on formal authority.
• Proven experience supporting sales and pre-sales activities, including discovery, solution shaping, estimation, proposal development and client presentations, together with strong commercial awareness.

Desirable

• Relevant Salesforce architecture certifications, or equivalent evidence of continued professional development.
• Knowledge of enterprise architecture methods or major cloud platforms such as Microsoft Azure, Amazon Web Services or Google Cloud.

Working arrangements

This is a hybrid role. Your working location will vary according to the needs of your role, our clients and the business, and may include Capgemini offices, client sites and home working.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Make it real - what does it mean for you

• Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
• Your wellbeing: You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of 22.1 billion.