Legal Governance and Risk Control Process Outsourcing (LPO) Lead in London

This job is with Capgemini, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

The Legal Governance and Risk Control Process Outsourcing (LPO) Lead is a Senior leadership role responsible for driving the overall strategy, growth, and performance of LPO services within the organization. This position serves as the primary executive liaison for key clients and internal stakeholders, ensuring delivery excellence, revenue optimization, and strategic alignment with business objectives. The Account Executive oversees multiple engagement managers and leads initiatives that enhance client satisfaction, operational efficiency, and profitability. You will support our clients through large scale transformation projects and be seen as a transformation / transition subject matter expert.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role

• Strategic Leadership: Define and execute the vision and roadmap for LPO services across accounts. Drive business development initiatives to expand service offerings and client relationships. Ensure alignment of legal operations with organizational goals and compliance standards.
• Client Relationship Management: Act as the senior point of contact for executive-level client interactions. Build and maintain strong relationships with key stakeholders to foster trust and long-term partnerships. Identify and capitalize on opportunities for revenue growth and service improvement.
• Operational Oversight: Provide leadership and guidance to Legal, Risk, Audit Engagement Managers and their teams. Monitor performance metrics, financial targets, and contractual obligations across engagements. Ensure adherence to best practices and continuous improvement in LPO delivery.
• Risk and Compliance: Oversee risk management strategies related to legal, regulatory, risk operations and contractual commitments. Escalate critical issues and opportunities to senior leadership and ensure timely resolution.
• Thought Leadership and Innovation: Champion initiatives to streamline processes, leverage technology, and enhance efficiency. Represent the organization in industry forums and contribute to shaping legal outsourcing trends.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Proven ability to lead large-scale legal operations and manage complex client portfolios.
• Strong business acumen with expertise in contract management, compliance, and risk mitigation.
• Exceptional communication and negotiation skills for executive-level engagement.
• Strategic thinker with a track record of driving growth and operational excellence.
• Ability to influence and collaborate across diverse teams and geographies.
• Proven experience in large scale transformation programmes.

Qualifications

• Degree in Law, Business Administration, or related field.
• Proven experience in legal operations, risk, audit, contract management, or LPO leadership roles.
• Industry cross-functional knowledge, regulated industry being a plus.
• Demonstrated success in managing multi-million-dollar accounts and global teams.
• Proficiency in legal technology platforms and advanced MS Office skills.
• Fluent in English; additional languages are a plus.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and checks required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Your wellbeing

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful Experiences

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organisations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.