Content Designer in London

We are building the next generation of design at Capgemini. As a Content Designer in our Experience Design team, you will shape clear, inclusive, and user-centred content that makes complex services simple and accessible. You will work across digital products and services, bringing together language, research, and design to ensure people can understand and act with confidence.

We are looking for designers who are curious, collaborative, and ambitious about the future of design. People who can untangle complexity, advocate for users, and use evidence to influence how services are built. Above all, you are passionate about the role content and AI can play in creating fairer, more inclusive, and more sustainable services. This is more than a content design role — it is a chance to shape how language and content influence the future of digital services. You will take on meaningful challenges, evolve your craft, and join a community pushing the boundaries of design. The services we co-create with our clients are often transformational – the solution may not be obvious, and we are looking for individuals who can make sense where there is very little framework or direction.

Your role:

• Identify and build strong relationships with clients and stakeholders across projects, influencing and collaborating with them on the content.
• Create and iterate accurate user-centred content to a high standard that meets user needs.
• Use analytics data, user feedback, and user research to identify the needs of users and map user journeys.
• Make complex language and processes easy to understand.
• Bring new ideas and challenge the status quo.
• Advocate for user-centred design, iterative and agile approaches.

Your skills and experience:

• A growth mindset: curious, reflective, and always looking to improve how content design can shape the future of services.
• Strong understanding of user-centred design principles and best practice.
• Experience and demonstrable domain knowledge working with Government Digital Service (GDS) service standards, using GDS design principles.
• Evidence of developing clear, accessible content to meet user needs for digital services, including accessibility and assisted digital needs. Skilled at writing for different topics, audience groups, purposes, styles, and formats.
• Adept at providing simple, clear content to communicate complex issues.
• Ability to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting.
• Experience working in multidisciplinary Agile teams to design and deliver user-centred services within a commercial environment.

Your security clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

What does 'Get The Future You Want' mean for you?

You would be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing, we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will reimagine what is possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological, and societal ambitions, which will make a real impact across the UK.

Why you should consider Capgemini:

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you will join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what is possible. It is why, together, we seek out opportunities that will transform the world's leading businesses, and it is how you will gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you will build the skills you want. You will use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.