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- Tasks: Lead the design of innovative CRM solutions for banking and insurance clients.
- Company: Join Capgemini, a global leader in technology transformation.
- Benefits: Enjoy hybrid working, extensive training, and a focus on employee wellbeing.
- Why this job: Shape transformative CRM strategies and make a real impact in the industry.
- Qualifications: Experience with Salesforce or Dynamics 365 and strong leadership skills required.
- Other info: Be part of a diverse team committed to ethical business practices.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a seasoned CRM Architect with deep expertise in Salesforce or Microsoft Dynamics 365 (D365) to drive CRM strategy, solution design, and delivery for our Banking and Insurance clients. This role requires strong technical architecture skills, excellent communication and consulting capabilities, and proven leadership across client engagements. The ideal candidate will be equally comfortable shaping visionary CRM solutions with client-side architects and guiding internal teams through successful delivery.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
Your Role
In this role, you will lead the architecture and design of scalable, secure, and high‑performing CRM solutions on Salesforce or Dynamics 365, translating complex business needs into clear technical blueprints. You will work closely with client‑side architects to ensure CRM strategies align with broader enterprise landscapes while shaping solution direction through expert guidance and thought leadership. Acting as a trusted advisor, you will facilitate architectural workshops, present solution options, and influence key decisions that drive business value. You will also play a critical role in pre‑sales by contributing to RFP responses, proposals, and solution demonstrations. Throughout delivery, you will oversee the full lifecycle, from discovery to deployment, ensuring governance, quality, and compliance at every stage. Your leadership will help teams navigate technical challenges, mitigate risks, and maintain alignment with client expectations. As a senior architect, you will champion best practices and help evolve CRM methodologies and reference architectures. Ultimately, you will be accountable for shaping transformative CRM solutions that elevate client outcomes and strengthen our market presence.
Your Skills
You bring extensive hands‑on experience designing enterprise‑grade CRM solutions on Salesforce or Dynamics 365 CE, with a deep understanding of configuration, customization, security, and automation. You are highly skilled in defining data models, integration patterns, and solution architectures, supported by familiarity with platforms such as MuleSoft, Azure Integration Services, or Boomi. Your background in financial services enables you to understand customer journeys, core operational processes, and regulatory considerations within banking and insurance environments. You excel in translating complex technical concepts into business‑focused insights and can confidently influence senior client stakeholders and architecture teams. Your consulting strength allows you to articulate value, challenge assumptions, and guide clients toward optimal CRM strategies. You have a proven track record leading multi‑disciplinary teams through robust delivery frameworks, particularly Agile. You operate with strong communication, facilitation, and leadership skills that inspire trust and alignment. Above all, you bring a strategic mindset, architectural rigor, and a passion for delivering high‑quality CRM outcomes.
We are a Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.
Make It Real
You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
You will be joining one of the World's Most Ethical Companies, as recognised by Ethisphere for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
Why you should consider Capgemini
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Chief CRM Architect in London employer: Capgemini
Contact Detail:
Capgemini Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief CRM Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the CRM space, especially those who work with Salesforce or Dynamics 365. Attend industry events or webinars to meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and consulting skills. Be ready to discuss how you've tackled complex CRM challenges in the past and how you can bring value to the team.
✨Tip Number 3
Showcase your leadership abilities! Share examples of how you've guided teams through successful project deliveries and influenced key decisions. This will demonstrate your fit for a senior role like Chief CRM Architect.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Chief CRM Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Chief CRM Architect role. Highlight your experience with Salesforce or Dynamics 365, and showcase any relevant projects that demonstrate your technical architecture skills and leadership capabilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show how you can drive CRM strategy and solution design for our clients.
Showcase Your Communication Skills: Since this role requires excellent communication and consulting capabilities, make sure to highlight these skills in your application. Provide examples of how you've influenced key decisions or facilitated workshops in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Capgemini
✨Know Your CRM Inside Out
Make sure you have a solid grasp of Salesforce and Microsoft Dynamics 365. Be prepared to discuss specific features, configurations, and customisations you've implemented in past roles. This will show your technical expertise and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Chief CRM Architect, you'll need to demonstrate your ability to lead teams and influence stakeholders. Prepare examples of how you've guided teams through complex projects or facilitated architectural workshops. Highlight your consulting experience and how you've helped clients achieve their CRM goals.
✨Align with Business Needs
Understand the banking and insurance sectors well. Be ready to discuss how your CRM solutions can address specific challenges these industries face. This will show that you can translate technical concepts into business value, which is crucial for this role.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or design solutions on the spot. Practice articulating your thought process clearly and logically. This will demonstrate your problem-solving skills and ability to think on your feet, which are essential for a senior architect.
