SIAM Change Analyst in Inverness

The SIAM Change Analyst will be accountable for the governance, coordination, analysis, and continual improvement of the Change Management process across a multi-supplier environment. The role is outcome-focused, ensuring changes are assessed, prioritised, approved, and implemented in a controlled manner while minimising risk, reducing service disruption, and enhancing the end-user experience through effective supplier management and data-driven insights.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role includes:

• Owning the end-to-end Change Management process across a multi-supplier service environment, ensuring changes are assessed, approved, and implemented in line with business and service requirements.
• Maintaining and governing the Change Management framework, ensuring processes are standardised, effective, and consistently applied across all suppliers.
• Working closely with suppliers to ensure change activities are appropriately planned, documented, communicated, and executed.
• Monitoring and reporting on change performance, identifying trends, risks, compliance issues, and opportunities for improvement.
• Coordinating change reviews and facilitating supplier discussions to ensure effective risk management and successful change outcomes.
• Producing meaningful change insights, reporting, and dashboards to support operational, governance, and strategic decision-making.
• Supporting service design and transition activities by ensuring change controls are embedded throughout the service lifecycle.
• Identifying and managing change-related risks, dependencies, conflicts, and potential impacts across the service landscape.
• Embedding Change Management governance within service management forums, supplier reviews, and continual improvement activities.
• Collaborating with Service Integration, Incident, Problem, Release, and operational teams to minimise disruption and enhance the end-user experience.
• Ensuring suppliers adhere to agreed change processes, standards, and governance requirements, challenging non-compliance where necessary.
• Championing a culture of continual service improvement, focusing on change quality, risk reduction, service stability, and operational excellence.

Your skills and experience:

• Experience in Change Management, Service Integration, or Service Management within complex multi-supplier IT environments.
• Strong understanding of SIAM principles and the coordination of change activities across multiple service providers.
• Experience assessing change risk, business impact, dependencies, and service readiness to support effective decision-making.
• Ability to analyse change performance data, identify trends, and drive continual improvement initiatives.
• Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders.
• Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management.
• Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance with agreed processes.
• Experience managing major, standard, normal, and emergency changes within a controlled governance framework.
• Strong stakeholder management skills with the ability to communicate complex change impacts to both technical and non-technical audiences.
• Excellent analytical, organisational, problem-solving, and communication skills.
• Experience producing change metrics, compliance reporting, and management information to support service governance and decision-making.
• Knowledge of ITIL frameworks, SIAM operating models, and enterprise digital platforms (e.g. Microsoft ecosystem) is beneficial.

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.

Your security clearance and pre-employment checks: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing: Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.

Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities.

Shared energy: You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.

Why should you consider Capgemini? Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.