Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 37.5 hours per week, Monday to Friday, between 7am-6pm.
What you'll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
What you'll bring
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
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Customer Service Advisor - Highland in Inverness employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
