Capacity Analyst - Inverness

The SIAM Capacity Analyst will be accountable for the monitoring, governance, analysis, and optimisation of service capacity and performance across a multi-supplier environment. The role is outcome-focused, ensuring services have sufficient capacity to meet current and future business demand while driving proactive planning, reducing performance-related risks, and enhancing the end-user experience through effective supplier management and data-driven insights.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role:

• Own the end-to-end Capacity Management process across a multi-supplier service environment, ensuring service capacity meets current and future business requirements.
• Monitor, analyse, and report on service capacity, utilisation, performance, trends, risks, and constraints, identifying opportunities for optimisation.
• Drive proactive capacity planning activities, forecasting demand and ensuring services can support business growth, change, and future requirements.
• Work with suppliers to investigate capacity-related issues, manage risks, dependencies, bottlenecks, and deliver sustainable performance improvements.
• Support service design, change, and governance activities by providing capacity planning, performance management, and scalability expertise.
• Produce capacity reporting, forecasts, dashboards, and service insights while driving continual improvement initiatives focused on capacity optimisation, performance efficiency, and operational excellence.

Your skills and experience:

• Experience in Capacity Management, Service Management, or Service Performance within complex IT environments.
• Strong understanding of SIAM principles and managing services across multiple suppliers.
• Ability to analyse capacity, utilisation, performance, and demand data to identify trends, risks, constraints, and optimisation opportunities.
• Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.
• Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.
• Strong analytical, stakeholder management, problem-solving, and communication skills, with experience working with suppliers to improve performance and capacity outcomes.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Your security clearance and pre-employment checks:

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service). Some roles will also require an additional level of security clearance: Security Check (SC) Clearance: To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing: You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's learning for life mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy: You'll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You'll be joining a professional community of experts, who have got your back and will support you every step of the way.

Why should you consider Capgemini?

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of 22.5 billion.