At a Glance
- Tasks: Join us as a CX Analyst, tackling real challenges and enhancing customer experiences.
- Company: Capgemini, a leader in AI-driven business transformation.
- Benefits: Competitive salary, extensive training, and a supportive community.
- Other info: Opportunities for growth and access to top-notch training resources.
- Why this job: Kickstart your career with hands-on experience and mentorship in a dynamic environment.
- Qualifications: Minimum 2:2 degree; curiosity and a willingness to learn are key.
The predicted salary is between 35000 - 35000 £ per year.
Location: Telford or Hove
Intake: April or September 2027
About the job you’re considering:
Be part of something bigger from day one, working on real projects, solving real challenges, and helping organisations improve the products, services and experiences they deliver to customers. As a Customer Experience (CX) Analyst, you'll begin your career developing core business analysis skills while gaining exposure to product management, Agile delivery and performance analytics. Working alongside experienced professionals, you'll help teams understand customer and business needs, analyse challenges, identify opportunities for improvement and support the delivery of customer-focused change.
We're looking for curious, analytical and motivated individuals who enjoy problem-solving, collaborating with others and learning new skills. Previous experience isn't essential; we're more interested in your potential, attitude and willingness to develop.
Your Role:
As a CX Analyst, you'll support teams in understanding business challenges, customer needs and desired outcomes. You'll help gather and analyse information, define requirements and contribute to the improvement of products, services and business processes.
Your responsibilities may include:
- Supporting discovery activities to understand business objectives, customer needs and operational challenges.
- Gathering, documenting and validating requirements with stakeholders.
- Creating user stories, process maps, customer journey maps and other project deliverables.
- Using data, customer feedback and performance measures to support decision-making and measure outcomes.
- Supporting product teams with backlog management, prioritisation and continuous improvement activities.
- Participating in workshops, Agile ceremonies and collaborative working sessions.
- Producing clear and professional documentation, presentations and reports.
- Working closely with business analysts, product managers, delivery teams and subject matter experts.
Through hands-on experience, training and mentoring, you'll develop the skills, confidence and stakeholder expertise needed to support business change and progress into Business Analyst, Product Analyst and consulting roles.
Graduate Development Experience:
Our graduate experience is designed to help you build the skills, mindset, and confidence to thrive in a rapidly evolving, AI-enabled world. From day one, you'll be part of a community focused on innovation, collaboration, and delivering accelerated solutions for our clients. Through a combination of professional and technical development, client experience, and mentorship, you’ll develop the capabilities to solve complex challenges, innovate with confidence, and contribute from the very start of your career.
Your skills and experience:
- Curiosity and a desire to learn and develop.
- Strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- The ability to build positive working relationships and collaborate with others.
- Attention to detail whilst understanding the bigger picture.
- Strong organisational skills and the ability to manage multiple priorities.
- A structured approach to gathering, analysing and presenting information.
- An interest in customer experience, business analysis, digital products and continuous improvement.
- Confidence using Microsoft 365 applications and digital collaboration tools.
Your security clearance:
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Make it real – what does it mean for you?
Shape your path. You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Why you should consider Capgemini:
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini:
Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow.
Salary: £35,000
Graduate Customer Experience (CX) Analyst Programme 2027 in Hove employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Experience (CX) Analyst Programme 2027 in Hove
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Capgemini!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Graduate Customer Experience (CX) Analyst Programme 2027 in Hove
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Capgemini, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Capgemini
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Capgemini’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
