Order to Cash/Supply Chain - Consultant/Senior Consultant in Glasgow

The Strategy and Transformation consultant supports Capgemini clients to innovate and develop new strategies, services and products. He/she designs and implements new business and operating models and brings to life the organizations of the future. He/she develops customer insights, organizational knowledge and market perspectives.

We are rapidly growing our Supply Chain and Enterprise Transformation capability, using our established track record of delivering value for clients globally. As a Consultant / Senior Consultant, you will help set the direction, drive forward our business, role model our values and behaviours, and collaborate with or coach junior members of the team. First and foremost, you will be responsible for delivering innovative Order-to-Cash (O2C) solutions for leading global Consumer Products, Retail, Manufacturing and Automotive organisations. Your work will help organisations transition from functional silos to integrated Demand-to-Cash value chains. You will drive tangible outcomes including improved customer experience, reduced order errors and disputes, faster cash conversion cycles, better alignment between supply and revenue, and stronger working capital performance.

Drawing on your expertise across customer fulfilment, order management, and cash realisation, you will work collaboratively with clients to diagnose challenges across the order capture to cash collection lifecycle, design future-state O2C operating models integrated with supply chain processes, and deliver transformation programmes that improve cash flow, service levels and working capital. You will also play a key role in linking front-office demand signals with supply chain execution and financial outcomes, ensuring an integrated, end-to-end value chain. You will align demand planning and order capture, supply availability and order fulfilment, logistics execution and customer delivery, billing accuracy and cash collection.

Key responsibilities include:

• Lead and deliver end-to-end O2C transformation workstreams.
• Support clients in integrating O2C with supply chain planning and execution.
• Address challenges across order capture, order validation, ATP / CTP, fulfilment, delivery performance, billing accuracy, disputes and collections.
• Deliver measurable improvements in On-Time In-Full (OTIF), order cycle time, Days Sales Outstanding (DSO), working capital and customer experience.
• Support the full transformation lifecycle from strategy, assessment and design through to implementation and optimisation.

You will collaborate closely with Supply Chain Planning, Logistics, Finance and Sales and Commercial teams to create integrated solutions across the end-to-end value chain. Using structured consulting approaches, you will run workshops to identify O2C pain points and value leakage, demonstrate innovative digital solutions such as automation and AI-enabled insights, and rapidly prototype solutions to improve service, cost and cash outcomes.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development– Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution– Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & Development– Training to support your career development and the skills demand within the company, certifications etc.

Your Profile

Consulting and Transformation Experience working on transformation projects, using consultancy approaches, delivering creative yet realistic solutions to client challenges. Experience designing technology enabled operating models across process, organisation, governance, data and technology, supported by change management. Ability to lead workstreams and deliver against scope, quality, time and commercial objectives. Proven ability to be successful in a matrixed organisation and to enlist support and commitment from peers in selling and delivering consulting solutions. Strong stakeholder engagement across business and IT, with the ability to influence senior client teams. Experience of proposition building, business development and delivery is desirable.

Order to Cash and Supply Chain expertise

• Order capture, order validation and order management systems.
• Pricing, contracts, claims and rebate management.
• Available-to-Promise / Capable-to-Promise integrated with supply planning.
• Warehouse, transport and distribution execution impacts on O2C.
• Billing, invoicing, revenue assurance and revenue recognition.
• Credit risk, collections, cash application and dispute management.

Supply Chain integration

• Experience linking O2C to upstream and downstream supply chain processes.
• Demand planning and forecasting.
• Inventory availability, allocation and substitution logic.
• Production planning and distribution planning constraints.
• Warehouse operations, transport planning and logistics execution.
• Service performance, fulfilment reliability and customer delivery experience.

Ideal industry experience

• Consumer Products.
• Retail / eCommerce.
• Manufacturing / Industrial Goods.
• Automotive.
• Life Sciences or other product-based industries.

Technology

• ERP and O2C platforms including SAP S/4HANA, SAP SD / FSCM, Oracle and Microsoft Dynamics.
• Order management systems, digital fulfilment platforms and customer service tools.
• Integration with planning platforms such as Kinaxis, o9, SAP IBP and Blue Yonder.
• Data, analytics, automation and AI use cases across customer fulfilment, billing, collections and dispute management.

Need to Know

At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester, Newcastle or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: • Declare they have a disability, and • Meet the minimum essential criteria for the role. Please opt in during the application process.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 350,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.