Capgemini UK is seeking an experienced CCaaS Solution Architect to lead pre-sales activities, craft technical solutions, and guide the design and delivery of NiCE CXone-based CCaaS environments for public and private sector clients. You will shape customer journeys, define roadmaps, and present compelling CX stories to executives.
The role requires deep expertise in CXone across voice, digital channels, WEM, analytics and AI, plus hands-on experience with multiple CCaaS platforms.
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CCaaS Solution Architect - Pre-Sales & CXone Expert employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
