ServiceNow Developer in Bristol

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

About the job you’re considering:

The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital Customer Experience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment of ServiceNow solutions to enhance Customer Experience, Technology Experience, and Employee Experience. You will work under the guidance of senior consultants and architects to contribute to the development of workflow applications, integrations, and user experiences that drive operational efficiency and user satisfaction.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Developing solutions for Customer Experience, Technology Experience and Employee Experience ServiceNow workflow applications, including HR Service Delivery (HRSD), Customer Service Portal, IT Service Management (ITSM), Customer Service Management (CSM), Java Script/Angular, Now Assist, Gen-AI and Workflow Data Fabric.
• Utilising ServiceNow’s Experience Layer components to build modern, intuitive user interfaces.
• Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements.
• Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce, including personalization, omnichannel engagement, and seamless transaction processes.
• Leverage ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand.
• Work closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service).

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment for everyone.

Your skills and experience:

• Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
• Good understanding of customer journey optimisation, including touchpoints in marketing, sales, and commerce.
• Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and Integration Hub.
• Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
• Ability to translate technical concepts into business outcomes and work effectively with diverse teams.
• Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.

We are a Disability Confident Employer. Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Your Security Clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real – what does it mean for you?

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK. You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.