Product Architect - Observe in Bristol

The continued digitisation of our clients' businesses and the growing complexity of modern technology estates generate vast volumes of data and telemetry. The real value lies in making sense of those signals, building a coherent view of service health and business impact, and turning insight into operational intelligence. We are looking for an Observability Architect that will define the observability strategy across a multi-technology estate, establish trusted relationships with senior stakeholders, and translate ambition into an actionable end-to-end architecture spanning applications, cloud, infrastructure, networks and service operations. Our observability platform is powered by Splunk. Deep Splunk architecture expertise is therefore essential, as you will lead the design of the platform that brings this vision to life.

Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your role:

• Define and evolve the enterprise Observability and AIOps strategy, architecture principles, target architecture and roadmap.
• Act as a trusted adviser to senior technology, operations and business stakeholders, turning complex challenges into clear architectural decisions.
• Lead the end-to-end architecture of the Splunk platform, including scalability, resilience, security, performance, and lifecycle management.
• Define telemetry, data-ingestion and integration patterns across applications, infrastructure, cloud, networks and service management.
• Own architecture governance for the observability domain, including HLDs, reference architectures, standards, design decisions, and assurance.
• Evaluate emerging capabilities and influence platform direction through innovation, technology assessment and vendor engagement.

Your skills and experience:

• Observability architecture leadership with a strong track record of defining observability strategies and architectures for complex, enterprise-scale environments.
• Deep understanding of telemetry, service-centric monitoring, SLOs and SLIs, topology, event management, AIOps, operational analytics and experience monitoring.
• The ability to architect across multiple technologies, defining clear integration and coexistence patterns rather than designing the domain around a single tool.
• Experience establishing architecture principles, standards, reference architectures, governance and adoption of roadmaps.
• Mandatory Splunk architecture expertise with proven ownership of end-to-end Splunk architecture in enterprise on-premises, cloud or hybrid environments.
• Strong knowledge of Splunk deployment patterns, data collection, forwarding, indexing, search, clustering, high availability, disaster recovery, security and access control.
• Demonstrable Splunk IT Service Intelligence experience, including service models, entities, KPIs, dependencies, service health, event correlation, episodes and operational dashboards.
• The ability to translate a target architecture into a clear, implementation-ready HLD and provide technical authority throughout delivery.
• Executive-level communication and advisory skills, with the confidence to explain a vision, frame options, clarify trade-offs and recommend a direction.
• Excellent architecture writing and visual communication skills, producing artefacts that are clear, consistent and usable by delivery teams.
• Inclusive technical leadership, with the ability to influence decisions, mentor others and build alignment across architecture, engineering, operations, security and service management.
• Strong understanding of ITIL, ITSM, and Service Operations, including integration with platforms such as ServiceNow and enterprise operational processes.
• Experience architecting observability solutions across public cloud, hybrid cloud and modern platform environments.
• Understanding DevOps, CI/CD and platform engineering practices, ensuring observability is embedded throughout the software delivery lifecycle.
• Familiarity with OpenTelemetry, automation, Infrastructure as Code and modern engineering practices.
• Knowledge of AI-powered operations (AIOps), operational intelligence, event correlation, anomaly detection, and emerging AI capabilities within operations platforms.
• Ability to define how Generative AI, AI assistants and intelligent operational workflows can enhance observability, incident management and operational decision-making.

We are a Disability Confident Employer: Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

Baseline Personnel Security Standard (BPSS): To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

Flexibility to work your way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing: You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.

Shape your path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Shared energy: You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.

Why should you consider Capgemini? Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.

About Capgemini: Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.