At a Glance
- Tasks: Be the first point of contact for customers, delivering top-notch service and resolving queries.
- Company: Join Capgemini, a global leader in tech transformation with a focus on diversity and inclusion.
- Benefits: Enjoy a supportive work environment, wellbeing initiatives, and endless learning opportunities.
- Other info: Empower your career with training, certifications, and a community that supports your growth.
- Why this job: Make a real impact while developing your skills in a dynamic, innovative setting.
- Qualifications: Strong communication skills and a passion for problem-solving are essential.
The predicted salary is between 27000 - 33000 £ per year.
You will be the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting, investigating and resolving incidents.
Your role includes:
- First point of contact for customers, delivering the highest level of customer service and engagement.
- Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite.
- Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBAs).
- Responsibility for resolving incidents and service requests to SLA using tools such as Service Now and Intune.
- Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).
Your skills and experience:
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels.
- Ability to work within a busy environment and can work calmly under pressure.
- Critical thinking and problem-solving skills, with an ability to think outside the box.
- Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite.
- Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals.
- Interest in automation scripting technologies would be advantageous.
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role.
Your security clearance and pre-employment checks:
- If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).
- To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.
- To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Your wellbeing:
You’d be joining an accredited Great Place to work for Wellbeing in 2023. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.
Shape your path:
You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
Shared energy:
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do.
Why should you consider Capgemini?
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts.
About Capgemini:
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people.
On-site Engineer in Bristol employer: Capgemini
Capgemini is an excellent employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a hybrid working model, employees enjoy the flexibility of blending office, client site, and home working, while also benefiting from extensive growth opportunities and professional development within the Capital Markets sector. Join us to be part of a team that values governance excellence and empowers you to make a meaningful impact in complex programme environments.
StudySmarter Expert Advice🤫
We think this is how you could land On-site Engineer in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capgemini. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capgemini before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace On-site Engineer in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capgemini:Your cover letter is your chance to shine! Tell us why you want to work at Capgemini specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capgemini!
How to prepare for a job interview at Capgemini
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
