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- Tasks: Conduct user research to enhance digital services and products for diverse clients.
- Company: Capgemini Invent is a global leader in business and technology transformation.
- Benefits: Enjoy hybrid working, flexible hours, and access to extensive training and certifications.
- Why this job: Join a vibrant community focused on user-centred design and impactful transformations.
- Qualifications: Experience in user research and an active SC clearance are essential.
- Other info: Opportunities for personal growth and involvement in exciting projects with major clients.
The predicted salary is between 42000 - 66000 ÂŁ per year.
User Researcher (SC Eligible) – Consultant
User Researcher (SC Eligible) – Consultant
At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client\’s challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.
YOUR ROLE
As a User Researcher, you will be joining a growing and exciting community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products.
You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.
Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.
As a User Researcher you will:
- Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clientsâ users.
- Contribute to creating better products and services that solve usersâ problems and meets their needs.
- Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
- Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
- Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
- Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
- Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
- Help to embed user-centred design and user research best practices into teams and the wider business.
As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development â Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal contribution â Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & development â Training to support your career development and the skills demand within the company, certifications etc.
YOUR PROFILE
You will bring below skills and experience:
- Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
- Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
- You are currently holding an active SC (Security Check) Clearance
- Experience working with Government Digital Service (GDS) service standards, using GDS design principles
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Experience working in multi-disciplinary, agile teams where youâve led the user research and influenced the design of a product or service through the insights youâve gathered.
- Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
- Understanding of a range of tools and practices for in-person and remote research.
Ideally, you would also have:
- A Bachelorâs degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technologyâs unlimited potential and ability to engage with people.
- A love of learning â you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
- Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS
- Certifications in accessibility (CPACC, WAS, CPWA) or working towards
WHAT YOU\’LL LOVE ABOUT WORKING HERE?
We are delighted to have received the âGlassdoor Best Places to work UKâ accolade for 4 consecutive years . To see what itâs like to work at Capgemini Invent, visit our Glassdoor page. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value.
- Youâll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies.
- Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our clientâs outcomes.
- Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed.
- We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients.
- There are monthly team drinks, and itâs a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.
NEED TO KNOW
At Capgemini we donât just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained âMental Health Championsâ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.
CSR
Weâre also focused on using tech to have a positive social impact. So, weâre working to reduce our own carbon footprint and improve everyoneâs access to a digital world. Itâs something weâre really serious about. In fact, we were even named as one of the worldâs most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, youâll join a team that does the right thing.
Whilst you will have London , Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.
We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.
In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK.
More information is at available at: Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of âŹ22.5 billion.
Seniority level
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Seniority level
Not Applicable
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Business Consulting and Services
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User Researcher (SC Eligible) - Consultant employer: Capgemini Invent
Contact Detail:
Capgemini Invent Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land User Researcher (SC Eligible) - Consultant
â¨Tip Number 1
Familiarise yourself with the Government Digital Service (GDS) service standards and design principles. Understanding these will not only help you align your research methodologies with their expectations but also demonstrate your commitment to user-centred design.
â¨Tip Number 2
Engage in networking opportunities within the user research community. Attend relevant meetups or webinars where you can connect with professionals in the field, share insights, and learn about the latest trends that could enhance your application.
â¨Tip Number 3
Showcase your experience with diverse user research methods by preparing examples of past projects. Be ready to discuss how you applied both qualitative and quantitative approaches to gather insights and influence design decisions.
â¨Tip Number 4
Highlight your storytelling and communication skills during interviews. Being able to effectively convey research findings and engage stakeholders is crucial for a User Researcher, so practice articulating your insights clearly and confidently.
We think you need these skills to ace User Researcher (SC Eligible) - Consultant
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in user research, particularly focusing on your hands-on experience with both qualitative and quantitative methods. Emphasise any work you've done that aligns with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centred design and how your skills can contribute to Capgemini Invent's mission. Mention specific projects or experiences that demonstrate your ability to lead user research and advocate for inclusive design practices.
Showcase Relevant Skills: Highlight your storytelling, communication, and stakeholder management skills in your application. Provide examples of how you've influenced product design through user insights, as these are crucial for the User Researcher role.
Prepare for Potential Assessments: Be ready to discuss your research methodologies and past projects in detail. You may be asked to present a case study or conduct a mock research session, so think about how you would approach these tasks and prepare accordingly.
How to prepare for a job interview at Capgemini Invent
â¨Showcase Your Research Skills
Be prepared to discuss your hands-on experience in leading user research. Highlight specific methodologies you've used, such as qualitative studies or surveys, and explain how these have influenced product design in your previous roles.
â¨Demonstrate Your Understanding of Inclusive Design
Capgemini Invent values inclusive design practices. Be ready to share examples of how you've applied accessibility guidelines in your work and how you advocate for diverse user needs in your research.
â¨Communicate Effectively
Strong storytelling and communication skills are essential for this role. Practice articulating your research findings clearly and concisely, and think about how you can engage stakeholders in the analysis process.
â¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through potential challenges you might face in user research and how you would approach them, especially in a multi-disciplinary team setting.
