User Researcher (SC Cleared / SC Eligible) - Consultant / Senior Consultant - Digital Excellence

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

As a User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.

As a User Researcher you will:

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
• Contribute to creating better products and services that solve users’ problems and meets their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
• Help to embed user-centred design and user research best practices into teams and the wider business.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

You will bring below skills and experience:

• Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• You are currently holding an active SC (Security Check) Clearance or be eligible to receive SC clearance.
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi-disciplinary, agile teams where you’ve led the user research and influenced the design of a product or service through the insights you’ve gathered.
• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
• Understanding of a range of tools and practices for in-person and remote research.

Ideally, you would also have:

• A Bachelor’s degree in Psychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology’s unlimited potential and ability to engage with people.
• A love of learning – you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.
• Experience testing with assistive technology (JAWS, Dragon, ZoomText) and accessibility features for Windows and macOS.
• Certifications in accessibility (CPACC, WAS, CPWA) or working towards.

WHAT YOU'LL LOVE ABOUT WORKING HERE?

We are delighted to have received the “Glassdoor Best Places to work UK’ accolade for 4 consecutive years. Capgemini Invent offers Consultants a culture of learning, ownership, and focus on value. You’ll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies. Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework).

Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client’s outcomes. Les Fontaines: Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it’s a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.

NEED TO KNOW

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR

We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.