Senior Manager - Energy & Utilities - Energy Retail & Central Markets Leader

About Capgemini Invent: At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

Your role: The role involves helping clients to shape, guide and deliver leading edge programmes, as well as effecting the delivery of industry change - shaping and delivering transformation programmes alongside improved operations. You will help our clients to identify, map and improve the customer journey, guide them through complex change roadmaps, helping them to balance business change with technology change in a way that delivers benefits, and delights their customers and engages the business. We support our clients with their traditional Energy Retail challenges – billing, CRM, bad debt, optimisation and efficiency. Central Markets is our definition for the organisations that sit at the centre of the UK energy system, this includes regulators, central systems providers, industry change programme leaders, and market operators, also included in scope is helping other clients with topics such as regulation, change, and central systems. Delivering effective industry change is critical to supporting the energy transition. We master the industry changes alongside the required digital changes, and have built a successful track record of delivering leading edge change. We bring a practical approach to client delivery and in-keeping with this approach, we support our clients with challenges such as implementing effective processes and systems, deploying and integrating dynamic industry platforms, and managing effective change. Understanding the workings of the energy sector to enable us to support our clients through their toughest challenges is at the heart of how we help our clients succeed.

Your profile: You’ll bring experience in the UK’s Energy Retail and/or Central Markets. You will have insights, relationships and experience of the organisations and programmes that are in scope. You will bring personal experience of delivering change in a hands-on way, leaders in our business roll up their sleeves and play an active role in solving client’s challenges. You’ll have a blend of the below experience:

• Customer = Operations - defining new ways of working, new processes, new operating models and organisation designs. Working with utilities mobile workforce to define solutions that meet their needs; and/or CX platforms and associated technologies, including CRM & Billing – identifying opportunities to exploit technology, defining solutions and integrating these with business, customer and operations; and/or Central Markets experience – developed by working with or for the organisations that are in scope – such as Ofgem, DESNZ, NESO, Elexon, DCC, and more.

You will be a management consultant with digital experience. Other parts of Capgemini focus on technology delivery, so we are looking for candidates that can bridge business and industry with technology, with a major focus on the former. You will bring management consulting skills:

• Client issue and problem identification and resolution
• Strategy and operating model, including business case.
• Change programme definition and delivery
• Operational improvement and delivery
• Digital technology requirements definition and delivery
• Industry change and stakeholder management
• Experience in managing and delivering in varying team sizes, working with multiple and varied stakeholders at different seniority levels to deliver tangible positive outcomes.

What you’ll love about working here: The Energy Transition & Utilities sector team at Capgemini Invent is comprised of deep industry expertise at a national and global level. Coupled with our heritage of leading some of the largest industry digital transformations, we have the unique position of being able to offer our clients both industry thought leadership and proven experience in end-to-end digital delivery. We strive to understand our client’s business needs as well as individual motivations, forming long term strategic partnerships.

Need to know: At Capgemini we don’t just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy.

CSR: We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.

Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.

About Capgemini: Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.