Managing Consultant/ Senior Manager- HR Transformation- ServiceNow HRSD

Capgemini Invent invites you to apply for the Senior Manager – HR Transformation – ServiceNow HRSD role. At Capgemini Invent, we blend strategic, creative, and scientific capabilities to deliver cutting‑edge transformation solutions. Join a forward‑thinking team focused on reshaping HR service delivery and driving transformation that meets today's challenges and anticipates tomorrow's needs.

YOUR ROLE

As a Senior Manager, you will help organisations reimagine HR service delivery in a rapidly evolving world of work. HR is at a critical inflection landscape—shifting from traditional service models to becoming a strategic enabler of workforce agility, resilience, and experience.

• Architect and implement ServiceNow HRSD solutions tailored to enterprise‑scale environments, ensuring alignment with client objectives and HR transformation goals.
• Act as a trusted advisor to client stakeholders, providing guidance on ServiceNow HRSD capabilities, integrations (Workday, Oracle, SuccessFactors), and best practices for HR service delivery.
• Integrate automation and AI‑driven capabilities within ServiceNow to improve HR efficiency and employee experience.
• Contribute to internal initiatives such as campaign development, whitepapers, and proposition design to strengthen our HRSD offerings.
• Participate in proposals, RFPs, and client pitches, showcasing our ServiceNow HRSD expertise, building an internal and external network.
• Support organisational change activities, including communications and adoption strategies, to ensure successful HRSD transformation.
• Model HR transformation and technology leadership, grow the practice, and mentor junior consultants.

ADDITIONAL RESPONSIBILITIES

• Business Development – Lead/contribute to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal Contribution – Campaign development, internal think-tank whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & Development – Training to support your career development and the skills demand within the company, certifications, etc.

YOUR PROFILE

• Proven experience in leading ServiceNow HRSD implementations in complex enterprise environments.
• Strong understanding of HR processes and experience in HR Service Delivery transformation, focusing on automation and employee experience.
• Familiarity with ServiceNow HRSD maturity assessments and roadmap development.
• Knowledge of AI and automation capabilities within ServiceNow and strategies for adoption.
• Experience in enterprise architecture and integration across HR and IT ecosystems.
• Ability to translate business requirements into scalable ServiceNow solutions.
• Strong stakeholder engagement and communication skills, with experience presenting to senior audiences.
• Demonstrated ability to lead workstreams and mentor junior team members.
• Exposure to agile delivery methods and integration tools (desirable).
• ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
• Security Clearance (preferable).
• Currently working in a major Consulting firm, and/or in industry but having a consulting mindset and proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.

WHAT YOU'LL LOVE ABOUT WORKING HERE

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. Capgemini Invent has been awarded the “Glassdoor Best Places to Work UK” accolade for five consecutive years.

NEED TO KNOW

We are committed to Diversity & Inclusion and actively work to make it a working reality. We embed hybrid working into all that we do and make flexible working arrangements the day‑to‑day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us. We support wellbeing with trained “Mental Health Champions” and investment in wellbeing apps such as Thrive and Peppy.

DISABILITY CONFIDENT EMPLOYER

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt in during the application process.

CSR & SUSTAINABILITY

We are focused on using technology to have a positive social impact. We are working to reduce our own carbon footprint and improve access to a digital world. We were named one of the world’s most ethical companies by the Ethisphere Institute for the 10th year.

LOCATION & FLEXIBILITY

We offer London, Manchester or Glasgow as an office base location, but you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home on short notice.

COMPENSATION

We offer a remuneration package which includes flexible benefits options for you to choose to suit your personal circumstances and a variable element dependent on grade, company, and individual performance.

ABOUT CAPGEMINI

Capgemini is a global business and technology transformation partner, helping organisations accelerate their dual transition to a digital and sustainable world while creating tangible impact. With a heritage of over 55 years, the Group is trusted by its clients to unlock the value of technology to address the full breadth of business needs.