Employee Experience & HR Consultant/ Senior Consultant (ServiceNow HRSD) in London

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative, and scientific capabilities, collaborating closely with clients to deliver cutting‐edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow, informed and validated by science and data, superpowered by creativity and design, all underpinned by technology created with purpose.

As a Senior Consultant – ServiceNow HRSD, you will play a pivotal role in helping organisations transform their HR service delivery through innovative digital solutions. With the world of work evolving rapidly, HR and GBS functions are shifting from traditional service models to becoming strategic enablers of workforce agility, resilience, and enhanced employee experience. In this role, you will leverage your expertise in ServiceNow HRSD to support the design, configuration, and implementation of modern HR and GBS solutions. You will collaborate closely with clients to understand their business needs, optimise HR processes, and deliver tailored ServiceNow capabilities that improve operational efficiency and elevate employee engagement across the lifecycle. You will contribute to project delivery by translating business requirements into functional specifications enabling the configuration of ServiceNow modules and supporting testing and deployment activities. Your insights will help clients unlock the full potential of digital HR through automation, AI, and data‐driven decision‐making. This is a unique opportunity to be part of a forward‐thinking team, shaping the future of work by delivering solutions that address today's challenges and anticipate tomorrow's needs.

Key Responsibilities

• Facilitate process workshops to map out current‐state and future‐state journeys (e.g., onboarding, offboarding, case management).
• Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD.
• Design and deliver ServiceNow solutions that underpin and enable improved HR service delivery, employee communications, and organisational effectiveness.
• Lead workstreams such as process design, configuration, testing, and deployment.
• Translate business requirements into ServiceNow system capabilities, ensuring alignment with HR strategy and user experience goals.
• Work with cross‐functional teams to ensure successful implementation and adoption of ServiceNow solutions.
• Support change management, communication planning, and stakeholder engagement to drive transformation outcomes.
• Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership, and practice growth.
• Mentor junior consultants and support their development.

Additional Contributions

• Business Development – Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution – Campaign development, internal think‐tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development – Training to support your career development and the skills demand within the company, certifications, etc.

Your Profile

• Extensive experience in HR process design, workshops, and stakeholder engagement.
• Strong understanding of or experience of working in HR or GBS operational environments.
• Extensive experience of how ServiceNow HRSD supports and delivers HR services (e.g., onboarding, lifecycle events, case management).
• Familiarity with ServiceNow maturity assessments and discovery.
• Strong awareness of ServiceNow HRSD AI and automation capabilities, and integrations to people technology and collaboration tools.
• Ability to map out HR processes and design technology‐enabled solutions.
• Familiarity with collaboration tools and techniques for process improvement.
• Consulting experience in HR transformation programmes, ideally within a major consultancy or similar environment.
• Strong communication and organisational design skills.
• Exposure to agile delivery methods and integration tools (desirable).
• Experience of using data and analytics to drive continuous improvement.
• ServiceNow Implementation Specialist CIS – HRSD Certified (preferable).
• Security Clearance (preferable).
• Currently working in a major Consulting firm, and/or in industry but having a Consulting background.
• Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.

What you'll love about working here

You will be part of the Employee Experience & HR team, which has a collaborative culture. You will work with a diverse group of talented professionals who are passionate about HR, technology, Employee Experience, AI, and dedicated to delivering exceptional solutions to diverse clients. A team that thrives on creativity and innovation, constantly pushing the boundaries of what's possible. We are delighted to have received the "Glassdoor Best Places to work UK" accolade for 5 consecutive years.

Need to know

At Capgemini we don't just believe in inclusion, we actively go out to make it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring your whole self to work. We aim to build an environment where employees can enjoy a positive work‐life balance. We embed hybrid working in all that we do and make flexible working arrangements the day‐to‐day reality for our people. All UK employees are eligible to request flexible working arrangements. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas. We have also invested in wellbeing apps such as Thrive and Peppy. We're also focused on using tech to have a positive social impact. So, we're working to reduce our own carbon footprint and improve everyone's access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world's most ethical companies by the Ethisphere Institute for the 10th year. While you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance.