Consultant/ Senior Consultant- Modern Workplace in London

Capgemini Invent is the innovation, design, and transformation brand of the Capgemini Group. The Modern Workplace tribe within the Business Technology practice empowers clients to redefine how work gets done—transforming collaboration, productivity, and employee experience through digital technology and organisational change. We work at the intersection of people, processes, and platforms to drive sustainable behavioural and cultural shifts.

The Business Change Consultant plays a key role in supporting and delivering people-centric change across workplace transformation programmes. Working closely with Experience Managers, client stakeholders, and delivery teams, this individual will lead the design and execution of change interventions that enable user adoption and ensure the successful realisation of business value. This role requires a balance of strategic thinking and hands-on delivery, with strong experience in change planning, impact assessment, stakeholder engagement, and user readiness. The Consultant / Senior Consultant will act as a trusted advisor to clients navigating large-scale digital change.

Key Responsibilities

• Lead or support the development of end-to-end business change strategies aligned to programme objectives and timelines.
• Conduct change impact assessments and readiness activities, identifying key personas, pain points, and areas requiring support.
• Develop and maintain stakeholder maps, engagement plans, and communications matrices.
• Design and deliver tailored engagement interventions to drive awareness, desire, and capability for change.
• Define and track success metrics for adoption, using feedback and behavioural insights to iterate approaches.
• Collaborate with training and comms leads to ensure a unified and timely user experience.
• Build strong relationships with client stakeholders at multiple levels, acting as the voice of the user throughout the programme.
• Facilitate workshops, drop-ins, and feedback sessions to test assumptions, gain buy-in and co-create solutions.
• Provide coaching to business leads, champions, and change agents to build internal capability.
• Contribute to the growth of Capgemini's Modern Workplace change offering through knowledge sharing, asset development, and mentoring junior team members.
• Stay informed on emerging tools and trends in employee experience, workplace culture, and digital adoption.

Your Profile

• Proven track record delivering business change initiatives as part of digital or workplace transformation programmes.
• Skilled in stakeholder management, change impact analysis, and adoption strategy development.
• Comfortable operating in fast-paced, ambiguous environments and balancing multiple priorities.
• Experience in Agile, SAFe or other iterative delivery environments.

Desirable Skills

• Familiarity with workplace technologies (e.g., Microsoft 365, ServiceNow, Copilot) and their impact on people and processes.
• Understanding of behavioural science or human-centred design principles.
• Knowledge of change measurement tools and KPIs.

Qualifications

• Degree in Business, Organisational Psychology, or a related field - optional.
• Previous consulting or advisory experience strongly preferred.

What You’ll Love About Working Here

• We are delighted to be in the top 10 for the Glassdoor Best Places to Work UK 2025. This accolade has been earned for 5 consecutive years.
• You will have the freedom to structure your day in the way it works best for you. We prioritise our output over hours worked, with one of our key values being "Freedom". You’ll be encouraged to maintain a positive work-life balance.
• Our hybrid-first approach means flexible working arrangements are the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
• We prioritise wellbeing with multiple health & wellbeing communities and monthly surveys. We have trained Mental Health Champions across each business area and wellbeing apps such as Thrive and Peppy.
• You’ll be encouraged to express ideas and viewpoints as we value boldness and innovation.
• We believe in recognising great work through regular promotion cycles.

Need to Know

• At Capgemini we actively pursue Diversity & Inclusion and build environments where you can bring your whole self to work.
• We support a positive work-life balance and hybrid working; all UK employees are eligible to request flexible working arrangements.
• London, Manchester or Glasgow can be base locations, with potential periods away from home.
• Remuneration includes flexible benefits and a variable element dependent on grade and performance.
• We focus on using technology to have a positive social impact, reducing our carbon footprint and improving access to a digital world.
• You’ll join a team that does the right thing.

Join Capgemini at a time when you may be based in London, Manchester or Glasgow, with assignment locations that may require travel. Capgemini offers a global platform with end-to-end services across strategy, design, engineering, AI, cloud, and data.