At a Glance
- Tasks: Design and optimise automations on the ServiceNow platform for efficient workflows.
- Company: Join Capgemini, a global leader in tech transformation with a diverse culture.
- Benefits: Access to digital learning, inclusive networks, and a commitment to diversity.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of a team driving 'ZERO touch operations' and making a real impact.
- Qualifications: Experience in ServiceNow automation and strong problem-solving skills required.
The predicted salary is between 63000 - 77000 £ per year.
Your role
As an Automation / Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the Service Now platform.
This role is central to build operational processes into efficient, reusable automated workflows.
You will focus on using Flow Designer and Integration Hub to build automations for incident enrichment, alert routing, request fulfilment, and automated remediation, directly contributing to our 'ZERO touch operations' goal.
In this role you will play a key role in
- Automation Development, Build Reusable Workflows
- Core Automation Build, Reusable Components
- Lifecycle Support and Documentation
- Required Experience
- Experience with a strong, hands-on focus on Service Now automation.
- Expertise in Service Now Flow Designer, Integration-Hub, subflows, custom actions, and classic workflow automation.
- Proven ability to design and implement operational runbooks, enrichment actions, and onboarding accelerators.
- Experience with Service Now scripting (Business Rules, Script Includes, server-side scripts).
- Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).
- Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.
- Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead, with a deep understanding of operational challenges and automation opportunities.
- Preferred Certifications
- Service Now Micro-Certification – Flow Designer.
- Service Now Micro-Certification – Integration Hub.
- Service Now Certified Application Developer (CAD).
- Certified Implementation Specialist – IT Service Management (CIS-ITSM).
- ITIL 4 Foundation.
Make it real - what does it mean for you?
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion like Out Front, Cap Ability or
Capgemini Is Proud To Be a Disability Confident Employer (Level 2) Under The UK Government’s Disability Confident Scheme.
As Part Of Our Commitment To Inclusive Recruitment, We Will Offer An Interview To All Candidates Who
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
- Please opt in during the application process.
Capgemini. Make it real.
- Need to know
- All roles will require a level of security clearance; BPSS OR Security Clearance OR Developed Vetting.
- You can bring your whole self to work.
At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality.
We havebuilt a representative and welcoming environment, for everyone.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value.
We imagine the future of organisations and make it real with AI, technology and people.
With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries.
We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.
The Group reported 2025 global revenues of €22.5 billion.
- Make it real |
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Automation/Flow Designer Specialist in London employer: Capgemini Engineering
Capgemini Engineering is an exceptional employer, offering a dynamic work environment in Portsmouth where innovation meets quality excellence. Employees benefit from a culture of collaboration and continuous improvement, with ample opportunities for professional growth through hands-on experience in high-reliability engineering sectors. Join us to make a meaningful impact while working alongside industry experts dedicated to driving quality and operational success.
StudySmarter Expert Advice🤫
We think this is how you could land Automation/Flow Designer Specialist in London
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Capgemini Engineering!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Automation/Flow Designer Specialist position at Capgemini Engineering, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Capgemini Engineering is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Automation/Flow Designer Specialist role at Capgemini Engineering!
We think you need these skills to ace Automation/Flow Designer Specialist in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Capgemini Engineering and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Capgemini Engineering
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Capgemini Engineering.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Capgemini Engineering, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
