The E2E Service Architect will design, define, and govern the end-to-end service architecture for a large-scale, multi-national Network Management Service for a satellite-based cellular broadband network. This role is pivotal in shaping the operational model (NOC, SOC, Service Desk, OSS), integrating multi-vendor systems, and ensuring compliance with stringent sovereignty, security, and performance requirements.
In this role you will play a key role in:
- Governance & Compliance
- Stakeholder Management
Your profile
Required Experience
- Experience in E2E service architecture, network assurance, or telecom operations, preferably in a strategic or E2E Architect-level role.
- Expertise in designing and implementing OSS/BSS solutions for complex telecommunications environments (NOC, SOC, Service Desk).
- Proven experience with ServiceNow implementation, particularly Telecoms Service Management and Operations Management modules.
- Understanding of satellite and non-terrestrial network (NTN) operations.
- Demonstrated experience with AIOps concepts (anomaly detection, event correlation, RCA) and integrating OSS systems using TMF Open APIs and RESTful APIs.
- Familiarity with EU sovereignty requirements (GDPR, NIS2) and multi-vendor SIAM environments.
- Experience with telecom topology/service dependency modeling, graph databases, and data aggregation/cleansin
Preferred Certifications
- TM Forum Open API or Autonomous Networks certification.
- ITIL v4, DevOps, or SRE certification.
- Relevant OSS, cloud, or data engineering certifications.
If you're excited about this role but don't meet every requirement, we still encourage you to apply, your unique experience could be just what we need.
Make it real - what does it mean for you?
- Open access to digital learning platforms
- Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
- Declare they have a disability, and
- Meet the minimum essential criteria for the role.
- Please opt in during the application process.
Need to know
- All roles will require a level of security clearance; BPSS OR Security ClearanceOR Developed Vetting.
- You can bring your whole self to work. At Capgemini building an inclusivefuture is part of everyday life and will be part of your working reality. We havebuilt a representative and welcoming environment, for everyone.
About Capgemini
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.
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E2E Service Architect employer: Capgemini Engineering
Capgemini Engineering is an exceptional employer, offering a dynamic work environment in Portsmouth where innovation meets quality excellence. Employees benefit from a culture of collaboration and continuous improvement, with ample opportunities for professional growth through hands-on experience in high-reliability engineering sectors. Join us to make a meaningful impact while working alongside industry experts dedicated to driving quality and operational success.
