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- Tasks: Handle customer inquiries, process orders, and provide after-sales support.
- Company: Join a leading wholesale distributor in the agricultural and construction sectors.
- Benefits: Starting salary of £28,000, extra annual leave, and career progression opportunities.
- Other info: Dynamic work environment with opportunities for personal development.
- Why this job: Be part of a growing team and make a real difference in customer service.
- Qualifications: Great communication skills and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Company Overview: Capex Recruitment are working in partnership with a leading wholesale distributor supplying a wide range of agricultural, household, and construction hardware products across Northern Ireland. Due to a significant period of growth, they are now recruiting for an Internal Sales / Customer Service representative to help support the growth and long-term plans of the business.
Responsibilities in your new role:
- Inbound calls from customers, taking orders and updating the system
- Processing telephone and email orders
- Liaise with customers to inform them of any price discrepancies on orders, stock availability issues and offer a suitable alternative product where necessary
- Internal sales support to the Field Sales Representatives
- Provide after sales support to customers and contractors
- Represent the company at trade shows and marketing events
What you will need to succeed:
- Pleasant and professional telephone manner
- Excellent communicator with the ability to work as part of a team
- Ability to use your own initiative and make informed decisions
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Benefits Package:
- Starting salary of £28,000
- Additional days annual leave based on service
- Eligibility to join the company contributory pension scheme
- Access to Employee Assistance Programme
- Personal development & career progression opportunities
To hear more, apply now and one of the team will be in touch.
Customer Service Representative in Lisburn employer: Capex Recruitment
Contact Detail:
Capex Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Lisburn
✨Tip Number 1
Get to know the company inside out! Research their products and values so you can chat confidently about how you can contribute to their growth. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, try role-playing with a friend or family member. This will help you nail that pleasant and professional telephone manner they’re looking for.
✨Tip Number 3
Show off your teamwork skills! Think of examples from past experiences where you’ve worked well with others. Being able to demonstrate your ability to collaborate will make you stand out as a great fit for their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Lisburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication, especially in customer service roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capex Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their market position and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Service Representative, communication is key. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Enthusiasm and Team Spirit
During the interview, convey your enthusiasm for the role and the company. Highlight your ability to work as part of a team and your willingness to support colleagues. A positive attitude can go a long way in making a great impression!