At a Glance
- Tasks: Handle customer calls, process orders, and provide after-sales support.
- Company: Leading wholesale distributor in agricultural and construction hardware.
- Benefits: Starting salary of £28,000, extra leave, pension scheme, and career growth.
- Other info: Opportunities for personal development and attending trade shows.
- Why this job: Join a growing team and make a difference in customer service.
- Qualifications: Great communication skills and proficiency in Microsoft Office.
The predicted salary is between 28000 - 28000 € per year.
Capex Recruitment are working in partnership with a leading wholesale distributor supplying a wide range of agricultural, household, and construction hardware products across Northern Ireland. Due to a significant period of growth, they are now recruiting for an Internal Sales / Customer Service representative to help support the growth and long-term plans of the business.
Responsibilities in your new role:
- Inbound calls from customers, taking orders and updating the system
- Processing telephone and email orders
- Liaise with customers to inform them of any price discrepancies on orders, stock availability issues and offer a suitable alternative product where necessary
- Internal sales support to the Field Sales Representatives
- Provide after sales support to customers and contractors
- Represent the company at trade shows and marketing events
What you will need to succeed:
- Pleasant and professional telephone manner
- Excellent communicator with the ability to work as part of a team
- Ability to use your own initiative and make informed decisions
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Benefits Package:
- Starting salary of £28,000
- Additional days annual leave based on service
- Eligibility to join the company contributory pension scheme
- Access to Employee Assistance Programme
- Personal development & career progression opportunities
To hear more, apply now and one of the team will be in touch.
Customer Services Representative JBLE1_NI in Lisburn employer: Capex Recruitment Limited
Join a dynamic and growing wholesale distributor in Northern Ireland, where your role as a Customer Services Representative will be pivotal in supporting our expansion. We pride ourselves on fostering a collaborative work culture that values professional development, offering personal growth opportunities and a competitive benefits package, including additional annual leave and a contributory pension scheme. Be part of a team that not only values your contributions but also encourages you to thrive in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative JBLE1_NI in Lisburn
✨Tip Number 1
Make sure you know the company inside out! Research their products and values so you can chat confidently about how you can contribute to their growth. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, get comfortable with common customer queries and how to respond. Role-playing with a friend can help you nail that pleasant and professional telephone manner.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Be ready to share examples of how you've worked well with others in the past. This role is all about supporting the team, so let them know you’re a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team. We can’t wait to hear from you!
We think you need these skills to ace Customer Services Representative JBLE1_NI in Lisburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role in customer service.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience with inbound calls and order processing, as these are key responsibilities for us. Show us why you're the perfect fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforward communication, especially when it comes to customer service roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capex Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their market position and what makes them unique in the wholesale distribution sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Services Representative, communication is key. Practise answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate the interview environment and get comfortable with your responses.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios, such as dealing with price discrepancies or stock issues. Think of examples from your past experiences where you successfully resolved similar situations, and be ready to share those stories.
✨Showcase Your Team Spirit
This role requires working closely with Field Sales Representatives and other team members. Be prepared to discuss how you’ve collaborated in previous roles and how you can contribute to a positive team dynamic. Highlighting your ability to work well with others will make you stand out.
