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- Tasks: Handle customer calls, process orders, and provide after-sales support.
- Company: Leading wholesale distributor in agricultural and construction hardware.
- Benefits: Starting salary of £28,000, extra leave, pension scheme, and career growth.
- Other info: Opportunities for personal development and attending trade shows.
- Why this job: Join a growing team and make a difference in customer service.
- Qualifications: Great communication skills and proficiency in Microsoft Office.
The predicted salary is between 28000 - 28000 £ per year.
Capex Recruitment are working in partnership with a leading wholesale distributor supplying a wide range of agricultural, household, and construction hardware products across Northern Ireland. Due to a significant period of growth, they are now recruiting for an Internal Sales / Customer Service representative to help support the growth and long-term plans of the business.
Responsibilities in your new role:
- Inbound calls from customers, taking orders and updating the system
- Processing telephone and email orders
- Liaise with customers to inform them of any price discrepancies on orders, stock availability issues and offer a suitable alternative product where necessary
- Internal sales support to the Field Sales Representatives
- Provide after sales support to customers and contractors
- Represent the company at trade shows and marketing events
What you will need to succeed:
- Pleasant and professional telephone manner
- Excellent communicator with the ability to work as part of a team
- Ability to use your own initiative and make informed decisions
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint etc.)
Benefits Package:
- Starting salary of £28,000
- Additional days annual leave based on service
- Eligibility to join the company contributory pension scheme
- Access to Employee Assistance Programme
- Personal development & career progression opportunities
To hear more, apply now and one of the team will be in touch.
Customer Services Representative in Lisburn employer: Capex Recruitment Limited
Contact Detail:
Capex Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Representative in Lisburn
✨Tip Number 1
Make sure you know the company inside out! Research their products and values so you can chat confidently about how you can contribute to their growth. This shows you're genuinely interested and ready to jump in.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, get comfortable with common customer queries and how to respond. Role-playing with a friend can help you nail that pleasant and professional telephone manner.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Services Representative in Lisburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a Customer Services Representative role.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience with customer service and any relevant skills, like using Microsoft Office. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capex Recruitment Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their range of agricultural, household, and construction hardware will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires a pleasant and professional telephone manner, practice answering common customer service scenarios. You could even role-play with a friend to get comfortable with handling inquiries and resolving issues effectively.
✨Showcase Your Initiative
Be prepared to discuss examples where you've used your initiative in previous roles. Think of situations where you made informed decisions or solved problems independently, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, brush up on your skills, especially in Excel and Word. Consider preparing a few examples of how you've used these tools in past jobs to streamline processes or improve communication.