At a Glance
- Tasks: Lead weekend and seasonal trading, driving performance and enhancing visitor experiences.
- Company: Capel Manor Gardens, a growing visitor destination with a focus on sustainability.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
- Why this job: Make a real impact on visitor experiences while driving income and growth.
- Qualifications: Experience in hospitality, retail, or events with strong leadership skills.
The predicted salary is between 17341 - 18261 £ per year.
Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands-on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front-line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.
You will lead the end-to-end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role; you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real-time decisions that improve performance across the day.
Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weekend and weekday bank holiday trading. You will ensure high standards of presentation, compliance and customer experience, acting as the key point of accountability for both operational delivery and reputation.
You will also play a central role in delivering events, functions and seasonal programmes, ensuring they are well executed and commercially optimised. We are looking for someone with experience in a visitor attraction, hospitality, retail or events environment who understands how to run a busy operation and drive income.
You will be confident operating as the senior decision-maker on site, comfortable working at pace, and able to lead teams with clarity and energy. A strong commercial instinct, coupled with a focus on customer experience, is essential. This is a role where you can see the impact of what you do immediately.
You will shape how the Gardens operates at peak times, influence how visitors experience the site, and play a direct role in driving income and growth. You will be required to work weekend and bank holidays. This is a part-time role working 14.4 hours per week. This is a fixed-term position until 31 October 2026. The actual salary is £17,341.60 plus £920 London Weighting.
At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community. Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.
Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.
Service Delivery Manager – Weekend & Seasonal Trading employer: CapelManorCollege
Capel Manor College is an exceptional employer that prioritises employee growth and well-being, offering generous annual leave, a defined pension scheme, and access to retail and leisure discounts. With a strong commitment to diversity and inclusion, the college fosters a supportive work culture where every team member can thrive while making a meaningful impact on London's green agenda. As a Service Delivery Manager, you will play a crucial role in enhancing visitor experiences and driving commercial success in a vibrant and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Weekend & Seasonal Trading
✨Tip Number 1
Get to know the company inside out! Research Capel Manor Gardens and understand their mission, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service delivery and customer experience. Think about how your past experiences align with the role's requirements, especially around driving performance and managing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and want to be part of the Capel Manor community.
We think you need these skills to ace Service Delivery Manager – Weekend & Seasonal Trading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in a vibrant environment like Capel Manor Gardens and how you can contribute to our mission.
Tailor Your Experience:Make sure to highlight your relevant experience in visitor attractions, hospitality, or events. We’re looking for someone who understands the ins and outs of a busy operation, so connect your past roles to what we need in this position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the best fit for the Service Delivery Manager role. Remember, we want to know how you can drive performance and enhance customer experience!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Capel Manor Gardens!
How to prepare for a job interview at CapelManorCollege
✨Know Your Numbers
As a Service Delivery Manager, you'll need to demonstrate your commercial acumen. Brush up on key performance metrics relevant to visitor attractions, like spend per visitor and footfall patterns. Be ready to discuss how you've used data to drive decisions in past roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills. Prepare examples of how you've successfully led teams in high-pressure environments. Think about times when you coached staff to upsell or improved team performance through hands-on management.
✨Understand the Customer Experience
Capel Manor Gardens is all about creating memorable experiences for visitors. Be prepared to talk about how you've enhanced customer satisfaction in previous roles. Share specific strategies you've implemented to ensure high standards of presentation and compliance.
✨Be Ready for Real-Time Decision Making
In this role, quick thinking is crucial. Think of scenarios where you've had to make immediate decisions that positively impacted operations. Highlight your ability to adapt to changing circumstances and how you keep your team motivated during busy periods.
