At a Glance
- Tasks: Lead weekend and seasonal trading, driving performance and enhancing visitor experiences.
- Company: Capel Manor Gardens, a growing visitor destination with a focus on sustainability.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
- Why this job: Make a real impact on visitor experiences while driving income and growth.
- Qualifications: Experience in hospitality, retail, or events with strong leadership skills.
The predicted salary is between 18000 - 19000 £ per year.
Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands-on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front-line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.
You will lead the end-to-end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role; you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real-time decisions that improve performance across the day.
Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weekend and weekday bank holiday trading. You will ensure high standards of presentation, compliance and customer experience, acting as the key point of accountability for both operational delivery and reputation.
You will also play a central role in delivering events, functions and seasonal programmes, ensuring they are well executed and commercially optimised. We are looking for someone with experience in a visitor attraction, hospitality, retail or events environment who understands how to run a busy operation and drive income.
You will be confident operating as the senior decision-maker on site, comfortable working at pace, and able to lead teams with clarity and energy. A strong commercial instinct, coupled with a focus on customer experience, is essential. This is a role where you can see the impact of what you do immediately.
You will shape how the Gardens operates at peak times, influence how visitors experience the site, and play a direct role in driving income and growth. You will be required to work weekend and bank holidays. This is a part-time role working 14.4 hours per week. This is a fixed-term position until 31 October 2026. The actual salary is £17,341.60 plus £920 London Weighting.
At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community. Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.
Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.
Service Delivery Manager – Weekend & Seasonal Trading in London employer: CapelManorCollege
Capel Manor College is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the unique setting of London's environmental college. With generous benefits such as annual leave, a defined pension scheme, and access to retail discounts, employees are supported in achieving a healthy work-life balance while contributing to meaningful projects that protect and enhance the environment. This role as Service Delivery Manager not only allows you to lead a dynamic team but also provides the opportunity to make a tangible impact on visitor experiences and the college's commercial success during peak trading times.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Weekend & Seasonal Trading in London
✨Tip Number 1
Get to know the company inside out! Research Capel Manor Gardens and understand their mission, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service delivery and customer experience. Think about how your past experiences align with the role's requirements, especially around driving performance and managing teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and want to be part of the Capel Manor community.
We think you need these skills to ace Service Delivery Manager – Weekend & Seasonal Trading in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional service and creating memorable experiences for visitors.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in visitor attractions, hospitality, or events. We’re looking for specific examples that demonstrate your ability to drive performance and manage busy operations.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and focus on what makes you the perfect fit for this hands-on role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Capel Manor Gardens.
How to prepare for a job interview at CapelManorCollege
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Service Delivery Manager, especially in a busy visitor attraction. Familiarise yourself with the key areas like admissions, retail, and events, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Commercial Acumen
Prepare examples that highlight your ability to drive performance and maximise income. Think about times when you've successfully upsold or improved customer experiences, as this will resonate well with their focus on commercial results.
✨Demonstrate Leadership Skills
Be ready to talk about your leadership style and how you motivate teams. Since this role requires hands-on management, share specific instances where you've coached staff to improve performance or adapt to changing footfall patterns.
✨Engage with Their Mission
Capel Manor Gardens is all about enhancing visitor experiences while promoting environmental awareness. Show genuine interest in their mission and be prepared to discuss how you can contribute to their goals, especially during peak trading times.
