At a Glance
- Tasks: Lead the Farm Shop team and ensure an outstanding customer experience.
- Company: Capel Manor College, London's environmental college with a green agenda.
- Benefits: Generous annual leave, pension scheme, retail discounts, and online GP access.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Join a passionate team and make a difference in sustainable farming.
- Qualifications: Experience in customer service and retail supervision is essential.
The predicted salary is between 14405 - 15538 £ per year.
An exciting opportunity has arisen at Capel Manor College as we seek to appoint a Farm Retail Supervisor to join the team at Forty Hall Farm. The successful candidate will work within our Farm Shop which sells our own organic farm produce, including vegetables, salad, eggs, flowers and free-range meat.
The primary responsibility of the Farm Retail Supervisor is the day-to-day management of the College's retail operation across Forty Hall Farm, ensuring the delivery of an outstanding customer experience whilst maximising commercial income and profit. The successful candidate will be responsible for leading a small team of Farm Retail Assistants, students, and volunteers whilst overseeing all aspects of the retail operation including customer service, merchandising, stock management, compliance and sales performance.
The candidate should excel in building positive relationships across all levels, possess strong communication skills for effective interaction with shop customers, staff, management, and farm colleagues. Experience working in customer services and supervising a retail operation is essential. The ability to stay calm and efficient under pressure during busy shop hours is crucial. Team collaboration is emphasised, and familiarity or willingness to learn social media skills, particularly on Instagram, is desired. Some weekend working may be required for this role.
The actual salary for this role is £14,405 - £15,538, inclusive of London Weighting.
At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community. Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.
Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.
Farm Retail Supervisor employer: CapelManorCollege
Capel Manor College is an exceptional employer, dedicated to fostering a collaborative and impactful work culture that empowers individuals to contribute meaningfully to the community. As a Governor, you will have the unique opportunity to influence the future of environmental education in London while developing your leadership skills in a supportive environment. With a commitment to safeguarding and promoting student welfare, the College values diversity and encourages personal growth, making it an ideal place for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Farm Retail Supervisor
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like CapelManorCollege, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like CapelManorCollege!
We think you need these skills to ace Farm Retail Supervisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at CapelManorCollege, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at CapelManorCollege and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show CapelManorCollege that you’re ready to jump in and contribute right away!
How to prepare for a job interview at CapelManorCollege
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
