Part-Time GP Practice Reception & Admin Assistant in Esher

We are a friendly GP practice looking for a new team member to support in both reception and administrative areas at Capelfield Surgery, Claygate, Surrey KT10 0EH. We are looking for a motivated and enthusiastic person with great people and IT skills for part-time hours (16-26.5 hours per week). The candidate will have excellent communication skills, be able to work efficiently and multitask with a want to learn/be involved. Full training will be provided. Previous experience working at a GP practice and Emis Web experience desirable but not essential. The chosen candidate should be flexible to work between the hours of 7.30-6.30pm and be able to cover for annual and sick leave of other staff members (as will be done likewise) as needed on an overtime basis.

Job Type: Fixed-term contract (12 months) 5.6 weeks (including bank holidays) annual leave pro rata. Part-time hours: 16 to 26.5.

Main duties of the job include dealing with patient enquiries (face to face and over the phone) including scheduling of appointments, prescriptions and queries as well as admin tasks such as referrals, medical coding, Quality outcome framework indicators.

About us: Capelfield Surgery has been established within the Claygate community for over 30 years and has a steady patient size of 8,000. We have 3 GP Partners, 4 part-time salaried GPs, 2 GP trainees, 1 respiratory nurse, 1 Paediatric Nurse, 2 practice nurses, 2 health care assistants, and a very supportive management, back office and reception team.

Main Duties and Responsibilities:

• Reception Support: To cover reception including handling online & telephone patient enquiries and making appointments.
• Secretarial duties: sending out routine, private, urgent and two week rule referral letters to secondary care; managing day to day enquiries including patient referral enquiries and providing comprehensive audit trail; good working knowledge of local services; chasing up outstanding results or discharge summaries; safety netting for urgent referrals; managing secretarial email inbox for queries from secondary care, community clinics and pharmacies; keeping to clinical governance, data protection and freedom of information laws; liaising with management team regarding current workload and potential backlog.
• Call/Recall duties: overseeing chronic disease clinics ensuring patients are called in a timely fashion and monitoring checks coordinate with clinical follow up appointments; coordinating flu vaccination invitations and enquiries; managing minor surgery and ear irrigation waiting lists and enquiries.
• Clinical Coding Support: Additional support may be required in highlighting and coding key patient information from incoming hospital and patient letters. Summarising key patient information from letters.
• Prescription clerk Support: Ad-hoc cover may be required in supporting our prescribing team with uploading prescription requests; dealing with medication queries from pharmacies & patients; coordinating appointments for medication monitoring.
• Undertake any other additional duties appropriate to the post.

Person Specification:

• Experience of working in a public reception environment.
• Experience of Microsoft Office software.
• Experience of dealing with the public/patients.
• Experience of Emis clinical system.
• Experience of working in a GP practice.

Qualities/Attributes:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Pleasant and articulate.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.