General Practice Assistant in Esher

We are a friendly GPpractice looking for a new team member to support in both reception andadministrative area at Capelfield Surgery, Claygate, Surrey KT10 0EH.

We are looking fora motivated and enthusiastic person with great people and IT skills for part time hours (16-26.5 hours per week).

The candidate willhave excellent communication skills, be able to work efficiently and multitaskwith a want to learn/ be involved. Full training will be provided.

Previous experienceworking at a GP practice and Emis Web experience desirable but not essential.

The chosencandidate should be flexible to work between the hours of 7.30-6.30pm and beable to cover for annual and sick leave of other staff members (as will be donelikewise) as needed on an overtime basis.

Job Type: Fixed-termcontract (12 months)

5.6 weeks (including bank holidays) annual leave pro rate

Part-time hours: 16 to 26.5

Main duties of the job

Duties include dealing with patient enquiries (face to face and over the phone) including scheduling of appointments, prescriptions and queries as well as admin tasks such as referrals, medical coding, Quality outcome framework indicators.

About us

Overview of your organisation

Capelfield Surgery has been established within the Claygate community for over 30 years and have a steady patient size of 8,000.We have 3 GP Partners, 4 part-time salaried GPs, 2 GP trainees, 1 respiratory nurse, 1 Paediatric Nurse, 2 practice nurses, 2 health care assistants, and a very supportive management, back office and reception team.

Job responsibilities

Main Duties and Responsibilities

The role includesa variety of duties, working alongside our current team members in providingsupport across several domains. This includes:

Reception Support: To cover reception including handling online & telephone patient enquiries and making appointments.

Secretarial duties: sending out routine, private, urgent and two week rule referralletters to secondary care; managing day to day enquiries including patient referralenquiries and providing comprehensive audit trail; good working knowledge oflocal services; chasing up outstanding results or discharge summaries; safetynetting for urgent referrals; managing secretarial email inbox for queriesfrom secondary care, community clinics and pharmacies; keeping to clinicalgovernance, data protection and freedom of information laws; liaising withmanagement team regarding current workload and potential backlog

Call/Recall duties: overseeing chronic disease clinics ensuring patients are called in a timely fashion andmonitoring checks coordinate with clinical follow up appointments; coordinating flu vaccination invitations and enquiries; managing minor surgery and ear irrigation waiting lists and enquiries.

ClinicalCoding Support: Additional support may be required in highlighting and coding key patientinformation from incoming hospital and patient letters. Summarising keypatient information from letters.

Prescription clerk Support: Ad-hoc cover may be required in supporting our prescribing team withuploading prescription requests; dealing with medication queries frompharmacies & patients; coordinating appointments for medicationmonitoring.

Undertake any other additional duties appropriate to the post.

Person Specification

Experience

• Experience of working in a public reception environment
• Experience of Microsoft Office software
• Experience of dealing with the public/patients
• Experience of Emis clinical system
• Experience of working in a GP practice

Qualifications

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.