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- Tasks: Lead weekend and seasonal trading, driving performance and enhancing visitor experience.
- Company: Capel Manor College, a leading environmental college in London.
- Benefits: Generous annual leave, pension scheme, retail discounts, and online GP access.
- Other info: Part-time role with flexible hours, perfect for students seeking hands-on experience.
- Why this job: Make a real impact on visitor experiences and drive growth in a vibrant environment.
- Qualifications: Experience in hospitality, retail, or events with strong leadership skills.
The predicted salary is between 17341 - 18261 £ per year.
Capel Manor Gardens is growing as a visitor destination, and we are looking for a commercially focused, hands-on Service Delivery Manager to take ownership of weekend and seasonal trading. This is a pivotal front-line leadership role where you will be the senior accountable manager on site, responsible for driving performance, maintaining standards, and ensuring every busy day translates into strong commercial results.
You will lead the end-to-end operation across admissions, retail, catering, weddings, animal experiences and events, with a clear focus on maximising spend per visitor. This is not a passive role; you will be visible on the ground, actively managing trading, coaching teams to upsell, responding to footfall patterns, and making real-time decisions that improve performance across the day.
Alongside commercial delivery, you will take full responsibility for the safe and effective operation of the estate during weekend and weekday bank holiday trading. You will ensure high standards of presentation, compliance and customer experience, acting as the key point of accountability for both operational delivery and reputation. You will also play a central role in delivering events, functions and seasonal programmes, ensuring they are well executed and commercially optimised.
We are looking for someone with experience in a visitor attraction, hospitality, retail or events environment who understands how to run a busy operation and drive income. You will be confident operating as the senior decision-maker on site, comfortable working at pace, and able to lead teams with clarity and energy. A strong commercial instinct, coupled with a focus on customer experience, is essential.
This is a role where you can see the impact of what you do immediately. You will shape how the Gardens operates at peak times, influence how visitors experience the site, and play a direct role in driving income and growth.
You will be required to work weekend and bank holidays. This is a part-time role working 14.4 hours per week and is a fixed-term position until 31 October 2026. The actual salary is £17,341.60 plus £920 London Weighting.
Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP.
At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community.
Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment.
Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK.
We reserve the right to close a position once sufficient suitable applications have been received to form a short list. Early application is therefore encouraged.
Service Delivery Manager – Weekend & Seasonal Trading employer: Capel
Contact Detail:
Capel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager – Weekend & Seasonal Trading
✨Tip Number 1
Get to know the company inside out! Research Capel Manor Gardens and understand their mission, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service delivery and customer experience. Think about how your past experiences align with the role's requirements, especially in managing busy operations and driving income.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and ready to take that next step with us at Capel Manor Gardens.
We think you need these skills to ace Service Delivery Manager – Weekend & Seasonal Trading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in a vibrant environment like Capel Manor Gardens. Share your experiences that relate to visitor attractions or events to really make your application stand out.
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight relevant experience in hospitality, retail, or events, and focus on your leadership skills. We love seeing how you've driven performance and improved customer experiences in past roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can make quick decisions and communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team at Capel Manor Gardens!
How to prepare for a job interview at Capel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Manager. Familiarise yourself with the key areas like admissions, retail, catering, and events. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Commercial Acumen
Since this role is heavily focused on driving performance and maximising spend per visitor, be prepared to discuss specific examples from your past where you've successfully increased revenue or improved customer experience. Numbers and results speak volumes!
✨Demonstrate Leadership Skills
As a senior accountable manager, you'll need to show that you can lead teams effectively. Think of instances where you've coached staff, made real-time decisions, or improved team performance. Highlighting these experiences will show you're ready for the challenge.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle busy trading days or unexpected challenges. Prepare by thinking through potential scenarios and your approach to managing footfall patterns or ensuring high standards. This will demonstrate your proactive mindset and problem-solving skills.