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- Tasks: Lead and develop Capel Manor's commercial activities, enhancing visitor experiences and driving revenue.
- Company: Capel Manor College is a vibrant educational institution focused on transforming unique spaces into engaging destinations.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and community engagement.
- Why this job: Join a mission-driven team that values customer experience and aims to make a positive impact.
- Qualifications: Proven leadership in commercial services, ideally in visitor attractions or hospitality, with strong business acumen.
- Other info: Be part of a cross-functional team dedicated to excellence in service and innovative strategies.
The predicted salary is between 43200 - 72000 £ per year.
Are you a dynamic commercial leader with a passion for customer experience and revenue growth? Do you have the vision and drive to transform unique spaces into vibrant, high-performing destinations? If so, Capel Manor College invites you to lead its diverse commercial portfolio as our new Head of Commercial Services.
As the Head of Commercial Services, you will lead the strategic and operational development of Capel Manor’s public-facing commercial activity. From beautiful visitor attractions and events to hospitality, retail, and venue hire, you’ll be responsible for shaping an ambitious, high-quality offer that delights guests, supports learners, and drives income.
You will design and implement a bold, customer-focused commercial strategy that maximises the value of our unique estate, deepens community and visitor engagement, and aligns with our educational mission. The post holder will be responsible for delivering a high-impact commercial strategy focused on revenue growth and experience excellence.
They will be leading a cross-functional team across events, visitor attractions, retail, and hospitality. The post holder will help grow audience engagement and brand reach through data-led marketing and strategic events. They will be responsible for working with internal and external partners to create synergy between commercial and educational objectives and driving performance, quality, and profitability across all commercial services.
The post holder will champion a culture of service excellence across every guest touchpoint. The ideal candidate will have a proven track record in strategic and operational leadership within commercial services — ideally in visitor attractions, education, hospitality, or cultural sector. They will have experience managing income-generating activities and achieving commercial growth.
The candidate will have strong business acumen and the ability to identify and deliver new income opportunities and hold inspirational leadership skills and the ability to develop a high-performing, customer-focused team.
Head of Commercial Services employer: CAPEL MANOR COLLEGE
Contact Detail:
CAPEL MANOR COLLEGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Commercial Services
✨Tip Number 1
Network with professionals in the commercial services sector, especially those with experience in visitor attractions and hospitality. Attend industry events or webinars to connect with potential colleagues and learn about current trends that could benefit your application.
✨Tip Number 2
Research Capel Manor College's existing commercial activities and identify areas for improvement or innovation. This will not only show your genuine interest in the role but also allow you to present tailored ideas during interviews.
✨Tip Number 3
Prepare to discuss your previous successes in driving revenue growth and enhancing customer experiences. Use specific examples that highlight your strategic thinking and operational leadership skills relevant to the role.
✨Tip Number 4
Familiarise yourself with data-led marketing strategies and how they can be applied to enhance audience engagement. Being able to articulate how you would leverage data to drive performance will set you apart from other candidates.
We think you need these skills to ace Head of Commercial Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in commercial leadership, particularly in visitor attractions, education, or hospitality. Use specific examples of how you've driven revenue growth and improved customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming spaces into vibrant destinations. Discuss your vision for Capel Manor College and how your strategic approach can enhance their commercial services.
Showcase Leadership Skills: Emphasise your inspirational leadership skills in both your CV and cover letter. Provide examples of how you've developed high-performing teams and fostered a culture of service excellence in previous roles.
Highlight Data-Driven Decisions: Mention any experience you have with data-led marketing and strategic events. Explain how you've used data to grow audience engagement and brand reach, aligning with the educational mission of the organisation.
How to prepare for a job interview at CAPEL MANOR COLLEGE
✨Showcase Your Vision
As a candidate for the Head of Commercial Services, it's crucial to articulate your vision for transforming spaces into vibrant destinations. Prepare to discuss specific strategies you've implemented in the past that led to revenue growth and enhanced customer experiences.
✨Demonstrate Leadership Skills
Highlight your experience in leading cross-functional teams. Be ready to share examples of how you've inspired and developed high-performing teams, particularly in commercial services or related sectors.
✨Emphasise Data-Driven Decisions
Capel Manor College values data-led marketing and strategic events. Come prepared with examples of how you've used data to inform your commercial strategies and improve audience engagement in previous roles.
✨Align with Educational Objectives
Understanding the synergy between commercial and educational goals is key. Be prepared to discuss how you can integrate these objectives into your commercial strategy, ensuring that both revenue growth and educational missions are met.
