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- Tasks: Support users of Cape.io's SaaS products and enhance customer experience.
- Company: Join a global tech leader revolutionising the advertising industry.
- Benefits: Competitive salary, flexible working, and clear career progression.
- Other info: Dynamic, diverse team with a focus on learning and collaboration.
- Why this job: Be part of a team shaping the future of advertising with innovative technology.
- Qualifications: Fluent in German and English, with a background in media communication or similar.
The predicted salary is between 30000 - 40000 £ per year.
About Cape.io
At Cape.io, we are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
Company Vision and Mission
Making creative ad workflow collaboration easier. Simplifying and automating the end-to-end creative workflow — enabling our clients to deliver premium and relevant ad experiences to consumers.
Company Values
- Move smart: We combine speed with intelligence, turning complex challenges into automated solutions.
- Define tomorrow: Our mission demands unprecedented quality, security, and scale.
- Be better together: Success multiplies when shared. We turn individual potential into collective achievement.
- Change what’s possible: Our technology exists to amplify creativity and remove barriers between great minds and great work.
Overview of Role
The Customer Success Executive role is a vital part of the commercial organisation and will work closely on User Support as well as select sales and account management activities and onboard small new business accounts. You will provide day-to-day support for all users of Cape.io SaaS platforms and products.
What you'll do
- First line support for users of Cape.io SaaS products and services, with a focus on our Advanced TV platform.
- Responsible for providing service to inbound customer inquiries that are service-related by providing information and solutions as well as troubleshooting.
- Receive and process inbound queries from clients via telephone, email and online chat function.
- Encourage and enable customers to self-serve.
- Maintain issue ownership, working through problem resolution, ensuring timely communication with the customers.
- Ensure issues are escalated to other technical departments in a timely manner as and when required.
- Real time monitoring of deliveries to broadcasters/publisher via Cape’s digital network ensure all deliveries complete successfully and within our service level agreements.
- Provide quality control check of digital files supplied by our clients.
- Liaise closely with cross departmental teams.
- Assist with select sales tasks as required.
- Onboarding of small new business accounts.
- Account management of all accounts between £1500- £4999 in value.
What you'll bring
- Media Communication Degree or similar experience or background.
- Experience of delivering Customer Success for SaaS service in a technology setting.
- Experience of the advertising/media industry.
- A proactive curiosity about AI developments within the media landscape.
- Working knowledge of Non Linear Editing software such as Premiere Pro.
- Working knowledge of encoding software and file formats.
- Willingness to integrate AI tools to enhance workflows and customer outcomes.
- Commercial awareness.
- Fluent oral and written German and English.
- Excellent support and troubleshooting skills.
- Strong interpersonal and communication skills.
- Ability to quickly build excellent relationships with managers, staff and external customers.
- Can do attitude and an ability to work under pressure.
- Strong numeracy skills.
- Highly organised, detail-oriented, and proactive.
- Team player.
- Strong IT literacy, including Google Suite.
- Understanding the business focus and requirements.
Why join Cape.io?
- Competitive salary and benefits package.
- Flexible and hybrid working arrangements.
- A culture of learning and development with a clear path for progression.
- A global, diverse, and collaborative team.
- The opportunity to work on a market-leading product that is defining the future of advertising.
Customer Success Executive (German Speaking) in Shrewsbury employer: Cape.io (formerly Peach)
Contact Detail:
Cape.io (formerly Peach) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (German Speaking) in Shrewsbury
✨Tip Number 1
Get to know Cape.io inside out! Familiarise yourself with their products and services, especially the Advanced TV platform. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with Cape.io's mission and values. Be ready to share examples of how you've delivered customer success in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Cape.io team!
We think you need these skills to ace Customer Success Executive (German Speaking) in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in SaaS and the advertising industry, and show us how your skills align with our mission at Cape.io.
Showcase Your Language Skills: Since this role requires fluency in both German and English, don’t forget to demonstrate your language proficiency. Use clear and concise language in your application to reflect your communication skills.
Highlight Customer Success Experience: We want to see your passion for customer success! Share specific examples of how you've helped clients in previous roles, especially in tech or media settings. This will show us you understand the importance of user experience.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right team quickly!
How to prepare for a job interview at Cape.io (formerly Peach)
✨Know the Company Inside Out
Before your interview, dive deep into Cape.io's mission and values. Understand how their Intelligent Campaign Automation platform works and be ready to discuss how you can contribute to their goal of simplifying creative workflows. This shows genuine interest and helps you align your answers with their vision.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully supported customers, especially in a SaaS environment. Highlight your troubleshooting skills and how you've empowered clients to self-serve. This will demonstrate that you have the practical experience they’re looking for.
✨Brush Up on Your Technical Skills
Since the role involves working with various software tools, make sure you're familiar with Non-Linear Editing software like Premiere Pro and encoding formats. Be ready to discuss how you’ve used these tools in previous roles or how you plan to learn them quickly if you haven't.
✨Practice Your Language Skills
As a German-speaking Customer Success Executive, fluency in both German and English is crucial. Practice common customer support scenarios in both languages to ensure you can communicate effectively. This will not only boost your confidence but also show your readiness for the role.