Patient Representative - Clinics-Full Time-Days

Join to apply for the Patient Representative role at Cape Fear Valley Health.

Summary:

• Ensure optimum patient flow through the office.
• Accurate and prompt submission of invoices to billing/collection department.
• Initiation and maintenance of medical records.
• Accurate, efficient scheduling of patient visits.
• Accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes.
• Accurate transcription of non-medical dictation.
• Timely submission of reports.

Facilities: CFV Urology - Lillington

Location: Lillington, North Carolina

Department: Cape Fear Valley Urology - Lillington

Job Family: Clinics - Outpatient

Work Shift: Days (United States of America)

Major Job Functions:

• Register patients expediently while obtaining accurate information.
• Schedule patient appointments for initial and follow-up visits and procedures.
• Ensure the completion of new patient information and update information for the medical record.
• Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately.
• Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end.
• Order all outside tests requested by the doctor; schedule patient appointments, confirm.
• Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily.
• Transcribe all non-medical dictation.
• Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager.
• File, fax and/or mail reports and records.
• Compile and submit month end reports in a timely manner.
• Assist in tracking supply inventory; notify Office Supervisor/Coordinator when supplies need to be reordered.
• Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy.
• Assist as required in non-invasive medical procedures or as security observer.
• Know where administrative/medical staff can be located and direct emergency messages.
• Other duties as assigned.

Minimum Qualifications:

• Education and formal training: High school diploma or equivalent required; Business-related courses preferred.
• Work Experience: 1-2 years clerical experience; Medical business office or significant public contact preferred.
• Knowledge, skills, and abilities required: Medical Terminology; PC skills preferred; Type 45-55 words per minute accurately; Tact and ability to deal with patients under stress; Good planning and organizational abilities; Speaking and hearing necessary to converse with the public; Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred.

Physical Requirements:

• Must be able to see and read printed data and monitor screens.
• Manual dexterity.
• Visual and auditory acuity to collect information.
• Verbal communications skills.
• Ability to lift, stoop, bend, kneel, reach.

Required Licenses And Certifications:

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity.

Seniority level: Entry level

Employment type: Full-time

Job function: Health Care Provider

Industry: Hospitals and Health Care.