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- Tasks: Help patients navigate their healthcare journey and manage appointments efficiently.
- Company: Join Cape Fear Valley Health, a leading healthcare provider dedicated to patient care.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive work environment.
- Why this job: Make a real impact in patients' lives while working in a dynamic clinic setting.
- Qualifications: High school diploma required; experience in clerical or medical settings preferred.
- Other info: Full-time days position with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Patient Representative – Clinics-Full Time-Days
Join to apply for the Patient Representative – Clinics-Full Time-Days role at Cape Fear Valley Health
Summary
Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.
Facilities
CFV Urology – Lillington
Location
Lillington, North Carolina
Department
Cape Fear Valley Urology – Lillington
Job Family
Clinics – Outpatient
Work Shift
Days (United States of America)
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$2,000 Bonus
Major Job Functions
- Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
- Ensure the completion of new patient information and update information for the medical record
- Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
- Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day\’s end
- Order all outside tests requested by the doctor; schedule patient appointments, confirm
- Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
- Transcribe all non-medical dictation
- Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
- File, fax and/or mail reports and records
- Compile and submit month end reports in a timely manner
- Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
- Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
- Assists as required in non-invasive medical procedures or as security observer
- As possible, knows where administrative/medical staff can be located and directs emergency messages
- Other duties as assigned
Minimum Qualifications
- Education and formal training: High school diploma or equivalent required; Business-related courses preferred
- Work Experience: 1-2 years clerical experience; Medical business office or significant public contact preferred
- Knowledge, skills, and abilities required: Medical Terminology; PC skills preferred; Type 45-55 words per minute accurately; Tact and ability to deal with patients under stress; Good planning and organizational abilities; Speaking and hearing necessary to converse with the public; Knowledge of ICD-10 and CPT-4 coding for Part B billables is preferred
Physical Requirements
- Must be able to see and read printed data and monitor screens
- Manual dexterity
- Visual and auditory acuity to collect information
- Verbal communications skills
- Ability to lift, stoop, bend, kneel, reach
Required Licenses And Certifications
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industry
Hospitals and Health Care
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Patient Representative - Clinics-Full Time-Days employer: Cape Fear Valley Health
Contact Detail:
Cape Fear Valley Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Representative - Clinics-Full Time-Days
✨Tip Number 1
Familiarise yourself with medical terminology and coding, especially ICD-10 and CPT-4. This knowledge will not only help you in the role but also impress us during the interview process.
✨Tip Number 2
Practice your communication skills, as you'll be dealing with patients under stress. Being able to convey information clearly and empathetically can set you apart from other candidates.
✨Tip Number 3
Get comfortable with scheduling software and data entry systems. Demonstrating proficiency in these areas can show us that you're ready to hit the ground running.
✨Tip Number 4
Research Cape Fear Valley Health and understand our values and mission. Showing that you align with our goals can make a strong impression during your interview.
We think you need these skills to ace Patient Representative - Clinics-Full Time-Days
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Patient Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any clerical or medical office experience you have. Mention specific tasks you've performed that relate to patient registration, appointment scheduling, or billing processes.
Showcase Your Skills: Make sure to include your proficiency in medical terminology and coding (ICD-10 and CPT-4) if applicable. Highlight your typing speed and any relevant software skills that would be beneficial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're a great fit for the Patient Representative role. Use specific examples from your past experiences to demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Cape Fear Valley Health
✨Know Your Medical Terminology
Familiarise yourself with medical terms, especially ICD-10 and CPT-4 codes. This knowledge will not only impress the interviewers but also show that you understand the role's requirements.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks, such as scheduling appointments and maintaining medical records. Share specific examples from your past experience that highlight your ability to stay organised under pressure.
✨Practice Your Communication Skills
As a Patient Representative, you'll need to interact with patients and staff regularly. Practice clear and empathetic communication, and be ready to demonstrate how you handle stressful situations with tact.
✨Show Enthusiasm for Patient Care
Express your passion for helping patients and ensuring their experience is positive. Share any relevant experiences that showcase your commitment to patient care and customer service.
