Operations Manager
Join Cape Consulting | Hybrid | Essex & Hertfordshire | Part Time (flexible hours considered as long as they’re spread over 5 days/week)
Love being the person who makes everything run like clockwork?
At Cape Consulting, we help SMEs and charities navigate growth, change and complex people challenges with practical, commercial HR advice. As we grow, we need an Operations Manager to become the operational backbone of our business — owning our systems, safeguarding compliance, and making sure our consulting team has everything they need to deliver brilliant client work.
If you take genuine pride in owning systems, optimising tech tools, calm compliance, and being the trusted person, everyone relies on, we’d love to hear from you.
Why Cape Consulting?
- Play a genuinely pivotal role — this is the engine room, not a back-office afterthought.
- Real autonomy to own your systems and shape how the business runs.
- Work closely with a friendly, close-knit consulting team who’ll trust you with the details that matter.
- Variety every day — finance, compliance, IT, and managing projects all in one role.
- Help build the infrastructure that lets growing SMEs and charities get the support they deserve.
The opportunity
You’ll be the trusted, behind-the-scenes lead who keeps Cape Consulting’s operations seamless — so the rest of the team can focus on doing their best work for clients.
- Part-time (flexible hours considered as long as they’re spread over 5 days/week)
- Hybrid working
- Regular attendance at our Essex and Hertfordshire offices (and occasional client office visits), with remote working flexibility
What you’ll be doing
- Managing the end-to-end billing cycle — invoicing, retainers and accounts receivable.
- Partnering with our external accountants on reporting, expenses and payroll inputs.
- Overseeing company insurance renewals and ensuring continuous, compliant cover.
- Owning our digital filing systems, keeping client files, HR toolkits and templates organised and accessible.
- Safeguarding GDPR compliance for sensitive ER documentation and client records.
- Acting as our internal “Super User” across Microsoft 365/Google Workspace, CRM, HR and time-tracking platforms.
- Managing IT onboarding and offboarding for the team and associate consultants.
- Mapping consultant capacity and project timelines to keep client work flowing smoothly.
- Coordinating new client onboarding, from SLAs to system setup.
- Supporting our associate consultant network, tracking hours and deliverables.
About you
- 3+ years in an operations, coordination or office management role, ideally in professional services, consultancy or an agency.
- It's essential that you're a natural “Super User” who loves mastering and optimising tools like Google Workspace, Xero and Hubspot.
- Comfortable with numbers, invoicing pipelines and working closely with accountants.
- Process-driven, with a knack for spotting gaps and building structures that fix them for good.
- Highly discreet, trustworthy and reliable when handling sensitive business and client data.
Why you’ll love working here
We believe a business runs best when the people behind the scenes are valued just as much as those in front of clients. You’ll get real ownership, a supportive team around you, and the satisfaction of knowing the whole consultancy runs better because of you.
Ready to join us?
If you’re looking for a role where your organisation, judgement and follow-through genuinely matter — and where you can build the systems your way — we’d love to hear from you.
Find out more about Cape Consulting at www.capeconsulting.uk
