At a Glance
- Tasks: Provide top-notch admin support and manage patient schedules in a busy orthopaedics practice.
- Company: Join the Medical Affiliates of Cape Cod, a leading healthcare provider in Massachusetts.
- Benefits: Enjoy flexible hours with no weekends or holidays, plus a supportive work environment.
- Why this job: Make a real impact by helping patients while gaining valuable experience in healthcare.
- Qualifications: High school diploma required; strong communication skills and office experience preferred.
- Other info: Work 18 hours a week with rotating days from 7am to 4pm.
The predicted salary is between 24000 - 36000 £ per year.
Purpose of Position: To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.
Description:
- Greets and promptly acknowledges patients’ presence in the waiting room.
- Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record.
- Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for courier pickup.
- Gives the appropriate paperwork to the patient to complete, photocopies patient’s insurance cards, and photo ID.
- Schedules and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols.
- Maintains physician’s daily appointment schedule and prepares charts for the following day’s schedule.
- Edits clinicians’ schedules as needed to include time off, sick time, vacation, in-service and meeting time.
- Processes cancellations and no show appointments, and notifies clinician of change in schedule.
- Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager.
- Checks-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
- Prepares associated forms such as requisitions or referral forms with review of any prep required.
- Maintains patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR.
- Refers patients with billing inquiries and/or payment questions to the billing office.
- Prints and/or provides medical records information to outside agencies and physicians under established guidelines.
- Maintains confidentiality regarding patient information in accordance to HIPAA regulations.
- Ensures accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice.
- Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests.
- Demonstrates the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes.
- Attends departmental meetings.
- Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
- Ability to float to other MACC practices when required.
- Performs other work related duties and activities as assigned or requested.
Qualifications:
- Ability to read, write and communicate in English.
- High school graduate or equivalent.
- Strong communication and interpersonal skills.
- Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
- Experience in an office setting with at least 1 year experience preferred.
- Knowledge of various insurance authorization/referral requirements preferred.
- Medical Terminology knowledge preferred.
- Typing skills at 30 WPM preferred.
Schedule Details: 18 hrs per week, Rot. days, 7a-4p, No weekends and No holidays.
Organization: Medical Affiliates of Cape Cod
Primary Location: Massachusetts-Falmouth
Department: MAC-Orthopedics
Receptionist, Orthopedics (Falmouth) employer: Cape Cod Healthcare Inc
Contact Detail:
Cape Cod Healthcare Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist, Orthopedics (Falmouth)
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist in an orthopaedic setting. Understanding the nuances of patient interactions and the importance of maintaining confidentiality will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of medical terminology and insurance processes. This will not only boost your confidence but also demonstrate your commitment to the role and your ability to handle patient inquiries effectively.
✨Tip Number 3
Practice your communication skills, especially in handling phone calls. Since answering calls promptly and professionally is crucial, consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the work environment and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Receptionist, Orthopedics (Falmouth)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Receptionist position in Orthopedics. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your administrative experience, particularly in healthcare settings. Emphasise your communication skills, proficiency with office technology, and any relevant medical terminology knowledge.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage front office operations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Cape Cod Healthcare Inc
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a receptionist in orthopaedics. Familiarise yourself with tasks like patient check-ins, scheduling appointments, and handling medical records. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Practice Your Communication Skills
As a receptionist, strong communication is key. Practice answering common interview questions clearly and concisely. You might also want to prepare for scenarios where you need to handle difficult patients or manage multiple calls at once.
✨Familiarise Yourself with Medical Terminology
Having a basic understanding of medical terminology can set you apart from other candidates. Brush up on relevant terms related to orthopaedics and insurance processes, as this knowledge will be beneficial during the interview and in the role itself.
✨Showcase Your Organisational Skills
Highlight your ability to manage schedules and maintain records efficiently. Be ready to discuss any previous experience where you successfully handled multiple tasks or adapted to changes in a busy environment, as this is crucial for the role.